Assistant Store Manager (Retail Operations) - Vishal Megha Mart - Gandhinagar, Gujarat, India
(2023-01 - 2026-01)
- Develop and execute strategies to achieve daily, weekly, and monthly sales targets.
- Ensure day-to-day activities run smoothly and support the Store Manager in all functions.
- Check the inventory of stocks, ensure shelves are stock properly, displays are neat, and products are correctly priced.
- Allocate tasks to associates and supervisors based on their avaibality and skillsets.
- Ensure staff follow customer service protocols. And Manage shift schedules and break timings.
- Effective coordination with billing counters, customer service desk, fresh food counters, and warehouse.
- Conduct daily store walk-throughs to identify gaps and assign corrective actions.
Customer Experience Specialist - Etech Global Services, LLC - Gandhinagar, Gujarat, India
(2022-08 - 2022-12)
- Look after the international clients and sell the registred products through online help support (chat interface) reachout to the end user and provide suitable information and cutomer support facilities.
- Maintaining the records through inventories
- Identify current and prospective customer needs and determine appropriate solutions to resolve issues
- Communicate information and answer questions regarding current or upcoming products.
- Complete system documentation and tasks to assure follow through of appropriate actions.
- Leverage tools and processes (including prepared responses) appropriately.
- Strive to meet defined metrics for productivity, quality, and customer experience.
Restaurant Manager (Operations) - Aangan Garden Restaurant - Ambli, Ahmedabad, Gujarat, India
(2018-06 - 2022-07)
- Being restaurant manager, responsible for taking complete ownership of day-to-day operations.
- Coordinating between the kitchen staff, banquette staff, and customers to ensure smooth operations.
- Host daily catch-ups to ensure no stone is left unturned from the start to end of day operations.
- Developing weekly schedules to ensure maximized workforce attendance.
- Monitor efficiency in terms of safety protocols, attendance, sanitary precautions, and sales.
- Interactions with the customers, handle reservations, and offer advice in terms of menu.
- Handling customer complaints and discussing them with the concerned to ensure conflict resolution.
- Manage inventory and hold weekly/monthly stock audits to ensure timely re-stocking.
Entrepreneur - Deshi Videsi (Ladies Boutique) - Ahmedabad, Gujarat, India
(2014-07 - 2016-12)
- Overseeing of all operations from start to finish including the screening and interviewing of new hires and strategizing sales initiatives to increase business performance.
- Once new hires are onboarded, ensuring staff performs effectively in conjunction with requirements
- Maintaining the stock through inventories
- Create a business plan and strategy for operations
- Strategize sales initiatives for high performance
- Conduct feedback from the customers to increase sales – maximum outreach through social media
- Increase brand awareness through advertising and marketing
- Manage customer relations to improve return customers
- Negotiate and manage supplier contracts
Account and Logistic Manager - Asha Traders - Ahmedabad, Gujarat, India
(2012-07 - 2014-06)
- Monitored stock levels and communicate with supervisors and managers.
- Followed all safety protocols i.e lifting, circulation of goods, loading and unloading in the trucks
- Partnering with the Retail Team and managing the vendor relationship by promoting the vendor's needs
- Responsible for working with the Sales team and integrate new clients and developing existing client relationships
- Being primary point of contact and build long-term relationships with customers
- Forecast and track key account metrics
- Conduct deep dive analysis on the handled issues and provide recommendations based on custumer experience
- Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
