Department Clerk – Fire and Security Services - Sunnybrook Health Sciences Centre - North York, ON
(2026-06)
- Issue 50+ new and replacement employee and contractor ID badges daily across Sunnybrook departments and sites
- Verify identity prior to issuing badges, ensuring accuracy and compliance with hospital security protocols
- Print ID badges and manage access levels using PhotoID and Security access software, maintaining accurate records with strict attention to confidentiality and data privacy protocols
- Independently resolve badge and access discrepancies, coordinating with staff or HR to correct record inconsistencies
- Enter scheduling and timecard data into the payroll system for review and approval by administration and management
- Deliver responsive, professional customer service by answering phone calls and resolving badge and access queries from staff and departments hospital-wide
Dental Administrative Assistant - University Shops Dental: Dr. Akkila Dental Clinic - Waterloo, ON
(2025-02 - 2026-01)
- Managed front desk operations including greeting patients and scheduling appointments, providing a welcoming first impression as the frontline administrative contact
- Performed patient check-in and check-out procedures, verified demographic information, and guided patients through administrative processes with compassionate customer service
- Handled phone calls professionally, conducted appointment confirmations and reminders, and coordinated clinic scheduling to optimize patient flow
- Managed patient billing and insurance information in DentalWare32 EMR, including uninsured service charges and payment collection
- Led a full reorganization of 1000+ patient files spanning 10 years, sorting and archiving records to improve compliance, streamline file retrieval, and free up 40% of physical storage space
- Monitored and restocked office and clinical supplies to maintain organized, well-equipped work areas
Registration Clerk – Cardiodiagnostics Department (Co-op) - Waterloo Regional Health Network (Queens Blvd) - Kitchener, ON
(2025-06 - 2025-08)
- Greeted, arrived, and registered 20+ outpatients daily in Cerner EMR, verifying demographics and insurance, and resolving billing discrepancies to ensure timely patient care
- Answered phones on a multi-line phone system, conducted courtesy reminder calls to confirm appointments and reduce no-shows, and routed referrals, requisitions, and forms to appropriate departments to support timely patient care
- Maintained, organized, and filed patient health records, restocking forms as needed; flagged missing documentation in collaboration with nursing and clinical staff to support interdepartmental workflow and compliance
- Maintained accurate and concise documentation of patient encounters in a timely manner with strict adherence to PHIPA confidentiality and privacy regulations
- Provided multilingual patient support, clarifying consent forms and release of information procedures to ensure patient understanding and comfort
- Prepared exam rooms between patient visits in compliance with infection control protocols
Medical Data Annotation Specialist - Matmul (partnered with FluidAI Medical) - Kitchener, ON
(2024-02 - 2025-04)
- Processed and verified high-volume healthcare data from Epic EMR with 98% accuracy, completing 30+ patient charts daily with strong attention to detail and data entry accuracy
- Analyzed complex medical records, lab results, and diagnostic imaging reports, applying medical terminology knowledge to extract key clinical information for AI model training
- Maintained strict confidentiality in handling sensitive patient information in accordance with privacy regulations
