Raghav Sharma

Customer Support Executive with experience in customer service, CRM management, issue resolution, and customer engagement. Skilled in delivering excellent support, handling multiple customer interactions, and maintaining high customer satisfaction.

Customer Support Executive - Concentrix DLF

(2024-03)

• Manage customer chat interactions while maintaining service quality standards.
• Provide accurate solutions and resolve customer concerns efficiently.
• Maintain CRM records and document customer interactions.
• Handle billing, account, product, and service-related issues.
• Gather customer feedback and support service improvement initiatives.
• Collaborate with internal teams to ensure customer satisfaction.

Bachelor of Engineering - Civil - Punjab Technical University (2021 - 2024)

Diploma - Civil Engineering - Chandigarh College of Engineering & Technology (2017 - 2020)