Rahmath Fathima

• Worked in ADP India Solutions for 5+years in the Compliance Solutions process for Major accounts (MAS) and National accounts (NAS) and (SBS) small business services as a Payroll Analyst
•  Experienced in reviewing documents and filing taxes for US Country
•  Research/Audit and resolve errors resulting from accepted filings.
•  Ensure First-time filing accuracy by proactively addressing issues.
•  Create/Maintain data exchange with various Tax Agencies
• Provide Tax support to the Implementation team and perform KYC for received documents from Clients.
• Complete the activity and notify the client via email.
• Processing Global Money Movement to avoid incorrect information.
• Performed SOX Audit and internal audits within the process.
• Ability to perform multitasking according to the flow of volume.
• Strong time management and prioritizing tasks according to criticality.

 ADP India Solutions: Dec 2016 – January 2021

Role: Payroll Analyst

• Closely involved with the operations and deep data analysis to verify client information updates and prepare RCA on escalations.
• Responsible for taking the lead as Subject Matter Expert(SME) for the Data Exchange team- Perform quality checks and audit daily work to ensure timelines are met.
• Responsible for researching tax notices and making outbound calls to government tax agencies in the US to verify client information and probe for the required information to update accounts.
• Creating team metrics and MIS reports using Excel, and Power BI and managing the reconciliation process.
• Maintained working knowledge of regulatory requirements, SOPs, Work instructions, and other documents for easy understanding of the process.
• Reviewing documents and filing corporate/indirect taxes for US countries including 1099, W2, W4, 401k, and 1099M.
• Ensure first-time filing accuracy by proactively resolving the issues via call/Chat/Email and creating/maintaining data/foreign exchange with various Tax agencies.
• Processing Global Money movement to avoid incorrect banking information.
• Responsible for completing ADP data exchange with the agency to ensure and verify all our client base data

(Federal, State, Provincial, Local), SIT/SUI IDs, Rates, Frequencies, POA, etc.,) with tax agencies to see if they are up to date before we send filings/ deposits.

• Worked with various departments such as Information Technology, and agency relations to maintain and ensure client information is updated in the ADP system timely and accurate to avoid filing rejections.
• Monitoring/Auditing and verifying the payroll processing for the assigned code to correct or schedule taxes for the next quarter.
• Worked with (RPA) Blue Prism robotics automation team for process improvement as a technical support team member in assisting automation of the Accounts reconciliation process with RPA Developers and was successful in the automation.

Environment:

Tax Entry hub, Seibel, ADP works, Smart Compliance, Mainframes, Client Entry Hub, E-start, Microsoft Office Products, Citrix, SAP, JIRA, Data Analytics, Power BI, Outlook, Excel, VBA, Vlook up, Macros 

December 2022 – till date: EtnaOne Solutions

Role: Business Analyst

Business Analyst

Client: HSBC-Third-Party Mortgages (UK)

• Worked as a Quality Auditor and Trainer for Third-Party mortgages for the UK migration process.
• Worked for remortgage applications for the Mortgage service center process on Oracle tool by handling business unit calls and clarifying client applications if any discrepancies.
• Processing KYC and verifying received documents for onboarding Mortgage clients and Fraud risk management.
• Monitoring and reporting KPIs for the migration process. 
• Process transfer of title for existing mortgages.
• Experience working in Anti-Money Laundering for Mortgage process.
• Worked for the Transfers queue in the re-mortgaging application queue.
• Worked on automation of the process to advance the current process for a year on Robotics tools and used selenium for testing the automation. 
• Direct interaction with the customer, solicitor, or branch manager to resolve any issues arising during the processing of the application.
•  Scrutinize the application thoroughly so that the money being deposited in the customer’s account is not being misused for another purpose.

Environment: Brower Main Menu, Oracle, Microsoft Office, Robotics, Mainframes, Selenium, Sametime, SAP, Excel, Word, MS-PowerPoint, Visio, SQL, UNIX/LINUX, ServiceNow

Achievements:

• Was declared BAU (Maker & Checker accreditation) in the complex process of mortgage.

application and complex post queue (High Voice and complex email writing queue) in 6 weeks against 12 weeks of the learning curve.

• Documented the procedure and training guidelines for processing the Mortgage channel data queue.
• Delivered excellent customer service by exhibiting ownership of analyzing reasons for holdover of mortgage application in support of TAT-24 PROJECT (Reducing Turnaround time in mortgage processing delays) for Mortgage Service Centre.
• The job involved training new staff, planning, coordinating, executing, and reporting the proceedings to the management.
• Took active participation in the implementation of new Marketing Schemes of Mortgages in London, UK.
• Kept all my peers updated with the latest procedures and changes in the new applications.
• Was an active participant in BLUE PRISM which is an automation process that would help in reducing the manpower and time spent on one application.
• Assisted in taking up queue ownership and also handled escalation calls of mortgage clients.
• Was declared Process Expert within a span of 8 months from the time of joining.
• Revised the procedures and came up with a Process improvement idea that was relevant to all the applications processed.

Summary

• Worked in ADP India Solutions for 5+years in the Compliance Solutions process for Major accounts (MAS) and National accounts (NAS) and (SBS) small business services as a Payroll Analyst
•  Experienced in reviewing documents and filing taxes for US Country
•  Research/Audit and resolve errors resulting from accepted filings.
•  Ensure First-time filing accuracy by proactively addressing issues.
•  Create/Maintain data exchange with various Tax Agencies
• Provide Tax support to the Implementation team and perform KYC for received documents from Clients.
• Complete the activity and notify the client via email.
• Processing Global Money Movement to avoid incorrect information.
• Performed SOX Audit and internal audits within the process.
• Ability to perform multitasking according to the flow of volume.
• Strong time management and prioritizing tasks according to criticality.

 ADP India Solutions: Dec 2016 – January 2021

Role: Payroll Analyst

• Closely involved with the operations and deep data analysis to verify client information updates and prepare RCA on escalations.
• Responsible for taking the lead as Subject Matter Expert(SME) for the Data Exchange team- Perform quality checks and audit daily work to ensure timelines are met.
• Responsible for researching tax notices and making outbound calls to government tax agencies in the US to verify client information and probe for the required information to update accounts.
• Creating team metrics and MIS reports using Excel, and Power BI and managing the reconciliation process.
• Maintained working knowledge of regulatory requirements, SOPs, Work instructions, and other documents for easy understanding of the process.
• Reviewing documents and filing corporate/indirect taxes for US countries including 1099, W2, W4, 401k, and 1099M.
• Ensure first-time filing accuracy by proactively resolving the issues via call/Chat/Email and creating/maintaining data/foreign exchange with various Tax agencies.
• Processing Global Money movement to avoid incorrect banking information.
• Responsible for completing ADP data exchange with the agency to ensure and verify all our client base data

(Federal, State, Provincial, Local), SIT/SUI IDs, Rates, Frequencies, POA, etc.,) with tax agencies to see if they are up to date before we send filings/ deposits.

• Worked with various departments such as Information Technology, and agency relations to maintain and ensure client information is updated in the ADP system timely and accurate to avoid filing rejections.
• Monitoring/Auditing and verifying the payroll processing for the assigned code to correct or schedule taxes for the next quarter.
• Worked with (RPA) Blue Prism robotics automation team for process improvement as a technical support team member in assisting automation of the Accounts reconciliation process with RPA Developers and was successful in the automation.

Environment:

Tax Entry hub, Seibel, ADP works, Smart Compliance, Mainframes, Client Entry Hub, E-start, Microsoft Office Products, Citrix, SAP, JIRA, Data Analytics, Power BI, Outlook, Excel, VBA, Vlook up, Macros 

December 2022 – till date: EtnaOne Solutions

Role: Business Analyst

Business Analyst

Client: HSBC-Third-Party Mortgages (UK)

• Worked as a Quality Auditor and Trainer for Third-Party mortgages for the UK migration process.
• Worked for remortgage applications for the Mortgage service center process on Oracle tool by handling business unit calls and clarifying client applications if any discrepancies.
• Processing KYC and verifying received documents for onboarding Mortgage clients and Fraud risk management.
• Monitoring and reporting KPIs for the migration process. 
• Process transfer of title for existing mortgages.
• Experience working in Anti-Money Laundering for Mortgage process.
• Worked for the Transfers queue in the re-mortgaging application queue.
• Worked on automation of the process to advance the current process for a year on Robotics tools and used selenium for testing the automation. 
• Direct interaction with the customer, solicitor, or branch manager to resolve any issues arising during the processing of the application.
•  Scrutinize the application thoroughly so that the money being deposited in the customer’s account is not being misused for another purpose.

Environment: Brower Main Menu, Oracle, Microsoft Office, Robotics, Mainframes, Selenium, Sametime, SAP, Excel, Word, MS-PowerPoint, Visio, SQL, UNIX/LINUX, ServiceNow

Achievements:

• Was declared BAU (Maker & Checker accreditation) in the complex process of mortgage.

application and complex post queue (High Voice and complex email writing queue) in 6 weeks against 12 weeks of the learning curve.

• Documented the procedure and training guidelines for processing the Mortgage channel data queue.
• Delivered excellent customer service by exhibiting ownership of analyzing reasons for holdover of mortgage application in support of TAT-24 PROJECT (Reducing Turnaround time in mortgage processing delays) for Mortgage Service Centre.
• The job involved training new staff, planning, coordinating, executing, and reporting the proceedings to the management.
• Took active participation in the implementation of new Marketing Schemes of Mortgages in London, UK.
• Kept all my peers updated with the latest procedures and changes in the new applications.
• Was an active participant in BLUE PRISM which is an automation process that would help in reducing the manpower and time spent on one application.
• Assisted in taking up queue ownership and also handled escalation calls of mortgage clients.
• Was declared Process Expert within a span of 8 months from the time of joining.
• Revised the procedures and came up with a Process improvement idea that was relevant to all the applications processed.

Status: 

Open Work Permit

Location: Canada

Education

PG Diploma in Information Technology Business Analytics Operations

Conestoga College-Kitchener –(2022)