Student at Thompson Rivers University
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Currently pursuing an MBA at Thompson Rivers University, I come with a strong academic foundation from my BBA at North South University. My passion for business and marketing developed during my internship at a marketing agency, where I worked as a Client Service Executive. In that role, I supported client accounts, handled customer service inquiries, and collaborated on campaign strategies, gaining valuable experience in communication, teamwork, and relationship building.
I enjoy working in dynamic environments where I can contribute meaningfully, adapt quickly, and grow professionally. With a strong interest in customer-focused business solutions, I’m eager to explore opportunities that allow me to expand my skills and make an impact across industries.
Cultivated welcoming relationships with over 12 diverse clients by employing active listening techniques and adapting communication styles, resulting in personalized experiences that increased client satisfaction and boosted brand engagement by 20%.
Collaborated effectively with cross-functional teams to deliver exceptional client experiences, supporting colleagues during peak periods, openly communicating project updates, and resolving concerns promptly to maintain positive client relationships.
Managed multiple client needs simultaneously in a fast-paced environment by efficiently organizing priorities, adapting to changing requests, and maintaining quality service delivery, resulting in 20% sales growth across all accounts.
Created positive experiences for clients by greeting them professionally, addressing their concerns with care, and ensuring their needs were met through personalized attention and prompt follow-up, leading to a 95% client retention rate.
Post-Baccalaureate Diploma in International Business (starting January 2025), Thompson Rivers University, Canada.
Bachelor of Business Administration (BBA) from North South University, Bangladesh.
O-levels and A-levels from Cider International School, Chittagong.
Currently pursuing further studies in Canada to advance my knowledge and skills in international business, with a longer-term goal of earning an MBA from Thompson Rivers University.
