Rajae Bouslimi

A passionate, positive, very energetic, organized and dynamic customer-focused professional with over 14 years of experience in customer service across the middle East. An optimistic and enthusiastic goal getter skilled in management & CRM. Superior time management skills and strong attention to detail. Ability to evaluate tasks and suggest improvements.

Boutique manager at ESSENCE Club Med, Maldives (2025-11-17 – Present)

Managed retail boutique operations at Club Med Kani and Finolhu Exclusive Collection.

• Increased sales through effective merchandising, upselling, and personalized customer service.
• Consistently achieved and exceeded monthly sales targets.
• Delivered a high standard of guest experience, resolving inquiries and ensuring customer satisfaction.
• Monitored inventory, stock replenishment, and visual merchandising.
• Trained and motivated team members to improve sales performance and service quality.
• Maintained brand standards and operational excellence across both boutique locations.

Boutique Supervisor at BO FASHION (2024-11 – 2025-08-26)

Delivered premium service to international clients in a luxury fashion setting.

• Built strong relationships with clients, improving satisfaction and retention.

CRM EXPERT at LVMH (2024-08 – 2024-11)

Specialized in managing and updating client databases and relationship strategies

Product Specialist & Customer service associate at LVMH (2020-08 – 2024-08)

• Reaching monthly and weekly store targets with the team.
• Developing the client book and updating the database.
• Reinforce clientele relationships with consistent follow-up.
• Resolved product issues within target timeframes for prompt customer service.
• Helped to increase positive customer feedback through attentive and trusted customer support.

Guest experience associate at Chalhoub Group (2016-03 – 2020-07)

• Maintain quality service establishing and enforcing the company standards.
• Conducting training and role play for product knowledge.

Customer Service Advisor at Emirates Airlines (2014-07 – 2016-02)

• To meet, greet and escort passengers as per the laid down service standards.
• Resolve customer issues pertaining to reservations, onward connections, visa formalities.
• Provide information and guidance to customers of flight schedules, airlines formalities, visa requirements.
• Discusses safety concerns openly and reports them to the concern supervisor.

Diploma of Higher Education in Guest experience Diploma – Chalhoub Retail Academy (2019-04)

Certificate of Higher Education in SALES & VISUAL – CHALHOUB RETAIL ACADEMY (2018-03)

Diploma of Higher Education in Tourism Diploma – INFOHAS GROUP (2012 – 2014)

Higher National Diploma in SCIENCE EXPERIMENTS – TABRIQUET (2011-06)