Rajanpreet Kaur

Hardworking and passionate job seeker with diploma in Computer Programming with overall, 3.7 GPA with strong organizational skills eager to secure an entry level position in a fast-pacing industry. Ready to help team achieve company goals.

Call Center Agent at NQX (2023-05 – Present)

• Engage with customers to understand their needs and recommend suitable products or service to ensure customer satisfaction and retention.
• Effectively communicated product knowledge, pricing, and promotions to customers, ensuring clear understanding and value alignment.
• Consistently achieved and exceeded daily, weekly, and monthly sales targets.
• Upheld company policies, data protection standards, and compliance guidelines on every call.
• Consistently achieved high customer satisfaction scores and contributed to team performance goals.

Team Lead at Kognitive Sales Solutions (2022-07 – 2023-03)

• Provided cross-functional training and coaching on project delivery method and project tracking tools
• Building Strategies to achieve the daily targets and organising meetings with team members.
• Plan the daily tasks for the team member according to the schedule.
• Communicated with department supervisors and managers to establish objectives and monitor performance of team members based on established KPI metrics.

Restaurant Team Member at Tim Horton's (2021-09 – 2022-04)

• Greeted guests pleasantly and answered menu questions.
• Operated register to process payments and collect cash payment for order totals.

Diploma in Computer Programming – Lambton College (2022-12)

High School Education in PCM – Jaycees Public School (2020-03)