Rajat Sharma
Project Coordinator (Logistics & AV Projects)
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About
Dynamic Coordinator with a proven track record at AVT.CA, excelling in project management, logistics coordination, and sales team. Adept at enhancing operational efficiency and fostering strong customer relationships. Skilled in ERP systems and quote preparation, I consistently deliver projects on time while effectively managing vendor relationships and team collaboration.
Pursuing PMP certification with over 3 years of training and project resources certification from Humber College. Possess specialized skills in supply chain management, inventory control, and strategic planning. Excel at communication, problem solving, and adaptability, ensuring smooth project execution and client satisfaction.
Experience
Logistic Projects Coordinator at AVT.CA (2023-01 – Present)
Led the planning and execution of diverse audio-visual logistic projects, ensuring they were completed on time and within budget.
- Led the planning and execution of diverse audio-visual logistic projects, ensuring they were completed on time and within budget
- Collaborated with technical teams to oversee the setup, operation, and dismantling of AV equipment
- Logistics Coordination: Scheduled and organized resources, including equipment procurement, transportation, and team deployment
- Multi-vendor management: experience managing multiple vendors, tracking obligations, and coordinating access for the team
- Tracked project timelines using specialized software tools, such as MS D-tools, Quick-book, Store solution
- Coordinated ERP system updates and configuration changes across multiple departments
- Operated LTL trucks to transport freight across regional routes safely
- Conducted regular audits of inventory to identify discrepancies and resolve issues
- Streamlined purchase order processes by updating POs according to vendor prices and shipping addresses, improving operational efficiency
- Primary point of contact, providing strong service for key accounts and distributors
- Developed and updated project plans to document objectives, technologies, schedules, and funding
- Monitored performance metrics such as cost, timeline, quality control, and customer satisfaction levels
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
- Supported audits by organizing documentation and compliance checks
- Engaged with colleagues, clients and vendors to promote customer satisfaction and good service
Supply Chain customer support at Fastenal Canada (2022-05 – 2022-12)
Provided supply chain customer support and logistics coordination services.
- Streamlined purchase order processes by updating POs according to vendor prices and shipping addresses, improving operational efficiency
- Primary point of contact, providing strong service for key accounts and distributors
- Developed and updated project plans to document objectives, technologies, schedules, and funding
- Monitored performance metrics such as cost, timeline, quality control, and customer satisfaction levels
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
- Supported audits by organizing documentation and compliance checks
- Engaged with colleagues, clients and vendors to promote customer satisfaction and good service
Client support at Amazon Data Centre (2021-03 – 2022-04)
Provided client support and managed daily operations related to client support activities.
- Facilitated weekly staff meetings to discuss current cases and develop strategies for client support
- Assisted with the organization and execution of field events, including set-up, clean-up, and client support
- Managed daily operations related to client support activities such as incident management, problem resolution
- Assisted customers with inquiries about products and services
- Resolved customer complaints through effective communication and problem-solving
- Collaborated with team members to improve service delivery processes
- Managed high-volume incoming calls while maintaining professionalism
Customer Service Representative at Amazon Data Centre (2017-10 – 2021-03)
Provided customer service and support for Amazon Data Centre operations.
- Assisted customers with inquiries about products and services
- Resolved customer complaints through effective communication and problem-solving
- Collaborated with team members to improve service delivery processes
- Managed high-volume incoming calls while maintaining professionalism
Education
Bachelor of Business (Honours) in International Business – Dorset College
Diploma in Computer Science – Universal Institute of Computer Science
