Logistic Projects Coordinator at AVT.CA (2023-01 – Present)
Led the planning and execution of diverse audio-visual logistic projects, ensuring they were completed on time and within budget.
- Led the planning and execution of diverse audio-visual logistic projects, ensuring they were completed on time and within budget
- Collaborated with technical teams to oversee the setup, operation, and dismantling of AV equipment
- Logistics Coordination: Scheduled and organized resources, including equipment procurement, transportation, and team deployment
- Multi-vendor management: experience managing multiple vendors, tracking obligations, and coordinating access for the team
- Tracked project timelines using specialized software tools, such as MS D-tools, Quick-book, Store solution
- Coordinated ERP system updates and configuration changes across multiple departments
- Operated LTL trucks to transport freight across regional routes safely
- Conducted regular audits of inventory to identify discrepancies and resolve issues
- Streamlined purchase order processes by updating POs according to vendor prices and shipping addresses, improving operational efficiency
- Primary point of contact, providing strong service for key accounts and distributors
- Developed and updated project plans to document objectives, technologies, schedules, and funding
- Monitored performance metrics such as cost, timeline, quality control, and customer satisfaction levels
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
- Supported audits by organizing documentation and compliance checks
- Engaged with colleagues, clients and vendors to promote customer satisfaction and good service
Supply Chain customer support at Fastenal Canada (2022-05 – 2022-12)
Provided supply chain customer support and logistics coordination services.
- Streamlined purchase order processes by updating POs according to vendor prices and shipping addresses, improving operational efficiency
- Primary point of contact, providing strong service for key accounts and distributors
- Developed and updated project plans to document objectives, technologies, schedules, and funding
- Monitored performance metrics such as cost, timeline, quality control, and customer satisfaction levels
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
- Supported audits by organizing documentation and compliance checks
- Engaged with colleagues, clients and vendors to promote customer satisfaction and good service
Client support at Amazon Data Centre (2021-03 – 2022-04)
Provided client support and managed daily operations related to client support activities.
- Facilitated weekly staff meetings to discuss current cases and develop strategies for client support
- Assisted with the organization and execution of field events, including set-up, clean-up, and client support
- Managed daily operations related to client support activities such as incident management, problem resolution
- Assisted customers with inquiries about products and services
- Resolved customer complaints through effective communication and problem-solving
- Collaborated with team members to improve service delivery processes
- Managed high-volume incoming calls while maintaining professionalism
Customer Service Representative at Amazon Data Centre (2017-10 – 2021-03)
Provided customer service and support for Amazon Data Centre operations.
- Assisted customers with inquiries about products and services
- Resolved customer complaints through effective communication and problem-solving
- Collaborated with team members to improve service delivery processes
- Managed high-volume incoming calls while maintaining professionalism
