Rajesh Kanaparthi

Highly accomplished Business consultant with 5+ years of Technical experience driving efficiency, customer acquisition, and retention. Expertise in digital transformation, project management, data analysis, and strategic decision-making. Demonstrated success in reducing costs and improving operational effectiveness.

Business Consultant - Tim Zone - GTA, Ontario

(2022-09)

• Led enterprise-wide business transformation initiatives, improving operational efficiency by 20% and generating $50K–$70K annual cost savings.
• Spearheaded Salesforce CRM implementation, improving customer acquisition by 20% through enhanced pipeline visibility and lead management.
• Conducted end-to-end process mapping and identified automation opportunities to eliminate manual workflows and reduce operational delays.
• Acted as advisor for banking domain transformation initiatives, contributing to a 10% improvement in customer retention.
• Facilitated Agile and Scrum workshops, improving delivery efficiency and team performance by 30%.
• Partnered with senior stakeholders to define business requirements, prioritize initiatives, and align the digital transformation roadmap.
• Identified AI and automation opportunities to enhance customer experience and reduce operational overhead.
• Led stakeholder workshops for requirement gathering, process optimization, and solution validation.
• Performed competitive analysis to support strategic planning and informed decision-making.
• Supported cross-functional teams in translating business needs into functional system requirements and documentation.

Business Consultant - Tata Consultancy Services - Hyderabad, India

(2018-09 - 2021-08)

• Led UX transformation for SaaS platform, reducing customer churn by 22% through improved customer journey design.
• Delivered analytics-driven business strategies, contributing to 10% growth in new customer segments.
• Reduced IT operational costs by 18% through infrastructure optimization and process improvements.
• Designed supply chain analytics solution that reduced inventory costs by $2M through predictive insights and optimization.
• Improved client operational efficiency by 40% through leadership development and process improvement programs.
• Integrated AI-driven solutions into enterprise workflows, reducing operational costs by 30%.
• Conducted stakeholder interviews and requirement gathering sessions to define functional system needs.
• Developed business requirement documentation (BRD/FRD) for global enterprise clients.
• Supported SaaS product enhancements through usability analysis and process redesign.
• Collaborated with global teams to deliver transformation projects within Agile environments.

Master's Degree - Business in Management - Trent University (2022-09)

Bachelor of Technology - Information and Computer Science - Gokaraju Rangaraju Institute of Engineering and Technology (2019-04)