Raman Johal

Dedicated and enthusiastic hospitality professional seeking a Front Desk Agent position. Skilled in delivering exceptional guest service, managing front desk operations, and ensuring smooth check-in/check-out experiences. Strong communicator with a focus on customer satisfaction, organization, and problem-solving in fast-paced hotel environments.

Front Desk Associate - Hyatt Regency - Chandigarh, India

(2021-01 - 2023-02)

• Greeted guests warmly upon arrival and departure, ensuring a welcoming experience.
• Managed reservations, check-ins, and check-outs efficiently using hotel software systems.
• Responded to guest inquiries and resolved issues promptly to ensure satisfaction.
• Maintained accurate guest records and handled transactions with attention to detail.
• Operated multi-line phone systems to manage calls and relay messages effectively.
• Collaborated with housekeeping and maintenance teams to ensure room readiness.

Bachelors - Hotel Management - Punjabi University Patiala (2016-06 - 2020-03)