Raman Khurmi

Dedicated and detail-oriented customer service and administrative professional with experience in banking operations, front-office management, client relations, and data administration. Successfully passed the RIBO Level 1 Examination and possesses a strong understanding of insurance principles, underwriting fundamentals, risk assessment, and regulatory compliance. Skilled at handling customer inquiries, processing documentation, maintaining accurate records, and providing exceptional client service.

Strong organizational and communication skills with proficiency in Microsoft Office, CRM systems, and data management tools.

Senior Associate - ICICI Bank Limited - Bathinda, India

(2021-07 - 2023-01)

• Processed daily banking transactions while ensuring compliance with banking regulations and internal policies.
• Assisted customers with account-related inquiries, banking products, digital banking services, and financial transactions.
• Verified customer documentation and maintained accurate records in accordance with KYC and regulatory requirements.
• Built and maintained strong client relationships by providing professional customer service and timely issue resolution.
• Collaborated with branch staff to support operational efficiency and achieve customer service objectives.
• Handled customer concerns and escalations while ensuring high levels of customer satisfaction.
• Maintained confidentiality and accuracy of customer information and financial records.
• Assisted in preparing reports and supporting branch administration activities.

Receptionist - ESS Global - Bathinda, India

(2024-01 - 2024-10)

• Served as the first point of contact for clients, students, and visitors, ensuring a professional and welcoming experience.
• Scheduled appointments and coordinated meetings while managing daily front-desk operations.
• Responded to telephone, email, and walk-in inquiries, providing accurate information and customer support.
• Maintained confidential client files, application documents, and administrative records.
• Assisted clients with documentation requirements and application processes.
• Performed data entry and document management tasks while ensuring information accuracy.
• Supported administrative operations through filing, scanning, correspondence management, and record maintenance.
• Coordinated with internal departments to ensure smooth office operations and client service delivery.

Data & Front Office Manager - Votana Health Mart - Bathinda, India

(2019-08 - 2020-09)

• Managed front-office operations and delivered excellent customer service in a fast-paced retail environment.
• Maintained customer databases, inventory records, and operational documentation with a high degree of accuracy.
• Performed large-volume data entry and generated reports to support daily business operations.
• Coordinated customer communications and assisted with resolving service-related inquiries and concerns.
• Managed inventory records, purchase documentation, and administrative reporting activities.
• Ensured compliance with company procedures related to documentation, data management, and record retention.
• Assisted management with administrative support functions and operational coordination.
• Contributed to efficient workflow processes through strong organizational and problem-solving skills.

Master of Computer Applications - Computer Applications - Malwa College (2017)

Bachelor of Computer Applications - Computer Applications - Guru Nanak Dev Khalsa Girls College (2014)