Raman Sall

Administrative and client-relations professional with 3+ years of experience supporting daily office operations, scheduling, documentation, records management, client communication, and team coordination in a busy professional environment. Experienced in handling confidential information, responding to internal and external inquiries, coordinating meetings and appointments, maintaining accurate electronic and hard-copy records, and tracking follow-ups and outstanding requests. Currently serving as a Team Leader in Client Relations, providing administrative support while assisting colleagues with priorities, queries, and day-to-day responsibilities.

Strong technology background with practical experience using Microsoft Office, Outlook, Word, Excel, PowerPoint, Microsoft Teams, Zoom, Adobe Acrobat, Adobe Sign, SharePoint, Yardi, and Payworks. Previous experience as a Senior Web Developer / Team Leader adds strengths in databases, digital records, process improvement, project coordination, and problem-solving.

Team Leader | Client Relations / Administrative Professional at HARBOUR LANDING VILLAGE (2023-01 – Present)

• Provide day-to-day administrative and client-relations support in a busy residential environment.
• Respond to inquiries from clients, families, staff, and visitors by phone, email, and in person, and follow up as required.
• Coordinate and schedule appointments, meetings, correspondence, and other administrative activities.
• Maintain, organize, file, track, and update client information, records, forms, correspondence, and other documentation.
• Organize electronic and hard-copy information to support efficient retrieval and accurate record keeping.
• Update internal information systems while maintaining accuracy and completeness of data entered.
• Use Microsoft Office, Outlook, Word, Excel, PowerPoint, SharePoint, Yardi, Payworks, Microsoft Teams, Zoom, Adobe Acrobat, and Adobe Sign in administrative and information-management activities.
• Handle sensitive and confidential information while maintaining professional standards and following organizational procedures.
• Communicate and coordinate with multiple departments to facilitate requests and resolve administrative matters.
• Prioritize competing daily responsibilities while maintaining a high level of client service and accuracy.
• Provide administrative support to colleagues and contribute to the effective delivery of client-relations operations.
• Act as Team Leader, supporting the client-relations team while continuing to perform regular administrative and client-service responsibilities.
• Assist colleagues with questions, prioritization of duties, follow-ups, and other responsibilities.
• Support meetings and workplace discussions by documenting relevant information, follow-up items, and action requirements when required.
• Participate in meetings related to operational improvements, safety checks, and service feedback.
• Assisted with transitioning manual procedures to online and automated processes, helping create centralized information resources that could be accessed by multiple departments.
• Supervise the VillMart/Tuck Shop, supporting the availability of daily necessities for residents and coordinating related administrative responsibilities.
• Assisted with finance-related administrative work, including online financial information and processes within Yardi.

Senior Web Developer / Team Leader at NEXUS FLECK (2019 – 2022)

• Coordinated projects and supported project planning, organization, and delivery.
• Examined organizational requirements and procedures to support effective project execution.
• Organized project deliverables and established work schedules to meet deadlines.
• Coordinated multiple projects while managing competing priorities and changing requirements.
• Maintained accurate digital records and project documentation.
• Assigned tasks and priorities to team members and followed up on progress.
• Communicated with clients to understand requirements, provide updates, and address questions.
• Identified issues, developed solutions, and supported projects through completion.
• Used technology and database knowledge to organize, maintain, and manage digital information.
• Supported team members with technical questions, priorities, and project-related responsibilities.

Diploma in Technology Management in Technology Management – Saskatchewan Polytechnic

Degree in Information Technology in Information Technology – Saskatchewan Polytechnic

Diploma in Computers in Computer Technology / Computer Studies – Saskatchewan Polytechnic