Raman Sidhu

A highly dedicated and motivated professional with three years of experience working as a Security officer.

Experience working within a cross-functional team displaying strong problem-solving skills and a team player mindset. Demonstrated systematic problem-solving in identifying, prioritizing, communicating and resolving quality issues. Maintained strong working relationships with clients showcasing a clear understanding of their specific needs and expectations demonstrating excellent interpersonal skills.

Languages: English, Hindi, Punjabi, Urdu. Drives own vehicle to relocate.

The Personal Health Information

Act (PHIA) from Manitoba.Gov.

Willing to relocate: Anywhere

Event Security Officer - Fallsview Casino Resort - Niagara Falls, ON

(2024-08 - 2026-05)

• Providing excellent customer service by interacting with patrons and associates in a professional, friendly, helpful and approachable manner.
• Performing entrance screening, metal detector wanding and bag checks
• Responding to patron complaints in a helpful and courteous manners
• Diffusing potential negative or conflict situations that have the potential to escalate.
• Protecting the venue from illegal and/or disruptive activities; collecting any information/statements and completing reports .
• Providing first-aid, CPR, or other medical attention as needed
• Executing emergency policies and procedures as required
• Working safely, and in compliance with OH&S policies and legislation.

Security Supervisor - Blackbird Security Inc - Toronto, ON

(2023-01 - 2025-12)

• Ensure safety and security of guests and employees
• Assess behaviour, identify suspicious activity and potential threats
• Provide instructions and information to guests
• React and respond to public and employee safety concerns
• Inform Management of all incidents, including preparing computer generated reports
• Be visible to customers as they enter/exit the premises
• Diffuse situations, in an assertive and courteous manner
• Physically check all properties as needed
• Assist the overall operation by performing duties as needed.

Tim Hortons Supervisor - Tim Hortons - Toronto, ON

(2020-07 - 2023-05)

• Greet customers and make them feel welcome by establishing a friendly and supportive environment.
• Communicate with customers about their wants and needs, recommend and locate relevant merchandise, and call other stores or place special orders to get desired merchandise.
• Explain the function and purposes of merchandise in an informative and persuasive manner to capture curiosity and increase interest in buying, and demonstrate operation or use of items when applicable

Room Attendant - Hilton Hotel

(2017-03 - 2020-05)

• Consistently met daily room quotas while maintaining high-quality cleaning standards.
• Contributed to improved guest satisfaction through attention to detail and timely service.
• Reduced room turnaround time during peak seasons through efficient workflow.
• Maintained proper handling and storage of cleaning chemicals and equipment.

High school diploma or GED - Lambton College (2020-05 - 2022-05)

Education (Bachelor's) - Punjab university (2016-05 - 2019-05)