Ramandeep Kaur

Customer-focused retail professional with hands-on experience as a Customer Service Associate and Manager-in-Training. Proven ability to deliver exceptional customer experiences, resolve issues efficiently, and support daily store operations. Skilled in team coordination, problem solving and maintaining high service standards in fast-paced environments. Eager to contribute leadership potential while driving customer satisfaction and store success.

Customer Service Associate - Walmart Superstore - Dartmouth, Nova Scotia

(2026-02)

• Great and assist customers in a friendly and professional manner, ensuring a positive shopping experience.
• Handle customer inquiries, complaints, and returns with efficiency and empathy.
• Operate POS systems to process transactions accurately and quickly.
• Maintain knowledge of store products, promotions and policies.
• Restock shelves and organize merchandise to maintain store appearance.
• Collaborate with team members to meet daily operational and sales goals.

Sales Associate - Urban Planet - Halifax, Nova Scotia

(2025-03)

• Assisted customers with product selection and provided excellent customer service.
• Reduced shrinkage through effective loss prevention strategies.
• Assisted in opening and closing procedures, cash balancing and store security.
• Maintained store cleanliness, organized merchandise.
• Maintained high standards of customer service and resolved escalated concerns professionally

Supervisor, Retail Merchandising Specialist & Customer Service Associate - Dollarama - Dartmouth, Nova Scotia

(2023-10 - 2025-11)

• Assist store manager to ensure sales are generated while demonstrating and maintaining an enthusiastic and professional standard of guest service.
• Assist the store manager in monitoring and controlling a daily payroll budget.
• Maintain all company paperwork according to policies and standards.
• Assist the management in the training and continued development of retail staff.
• Implement merchandising strategies to boost product visibility and sales by 35%.
• Manage inventory accurately to maintain optimal stock levels and timely replenishment.

Professor - Sant Hari Singh Memorial College for Women - Punjab, India

(2018-07 - 2019-12)

• Deliver lectures and seminars in Business Management, Accounting, and Economics to graduate students.
• Develop and update course content and assessments.
• Evaluate student performance through exams, assignments, and projects.
• Provide academic support and mentorship to students.
• Engage in research and contribute to departmental curriculum planning.

Post-Baccalaureate Diploma - Supply Chain Management - Cape Breton University (CBU) (2025)

Bachelor of Education - B.ED - Guru Nanak Dev University (GNDU) (2021)

Master in Commerce - M.COM - Guru Nanak Dev University (GNDU) (2016)

Bachelor of Commerce - B.COM - Panjab University (PUCHD) (2014)