Restaurant Manager - A&W Restaurant - Halifax, NS
(2023-08 - 2025)
- Directed all front-of-house and back-of-house operations, ensuring 100% adherence to food safety and health codes
- Maintained a 95%+ Customer Satisfaction (CSAT) rating by directly handling escalated guest inquiries and resolution strategies.
- Recruited, trained, and mentored a team of 15+ staff members in modern customer care, upselling techniques, and POS system operations
- Reduced overall operational costs by 12% through meticulous inventory control, waste tracking, and strategic overtime management
- Spearheaded a featured-item promotion program that exceeded monthly team sales targets by up to 15%
Clinical Support - Halifax Healthcare Facility Center - Halifax, NS
(2023-08 - 2024)
Part time
- Managed critical, high-volume healthcare communications by efficiently routing emergency requests and answering nurse call bells
- Coordinated patient flow across multiple wards, updating real-time digital status boards for admissions, transfers, and discharges
- Acted as the primary, calm point of contact for medical personnel, dispatching emergency responses and physical resources rapidly
- Inputted sensitive patient files and medical logs into centralized databases with a 99.8% data entry accuracy rate.
Customer Service Representative - Nordia - Montreal, QC
(2023-01 - 2023-08)
- Fielded 60+ inbound calls daily via an omnichannel call center software queue, answering complex account inquiries
- Investigated and settled sensitive billing disputes, service disruptions, and account adjustments to achieve a 90% First-Call Resolution (FCR) rate.
- Maintained, tracked, and updated user account logs within an enterprise CRM system to support promotional sales tracking.
- Provided specialized, highly empathetic support tailored to clients with accessibility and unique service needs
Customer Service Representative - Affinity Global
(2022-01 - 2022-11)
- Conducted high-volume incoming and outgoing calls, evaluating client needs to provide tailored product and service solutions
- Handled account financial reconciliations, processed balance adjustments, and logged detailed histories of interactions
- Achieved top-tier internal performance audit ratings for active listening, clear verbal clarity, and call quality.
Receptionist - Nova Corporation - India
(2020 - 2021)
- Owned front-desk administration, welcoming corporate guests and managing multi-executive, high-volume digital calendars.
- Structured complex travel itineraries and prepared corporate meeting logistics for management teams
- Drafted professional email correspondence, memos, and digital spreadsheets while managing file archiving systems
