Rami Boukhalfa

Business graduate with a Business Diploma from Algonquin College and hands-on experience in retail management, sales, customer service, business operations, and entrepreneurship. Experienced in managing teams of up to five employees, coordinating daily operations, handling inventory and purchasing, meeting sales targets, and building strong customer relationships. Former owner and operator of a successful clothing retail business, with additional Canadian experience in store management and direct sales.

Fluent in English and French, with native Arabic proficiency. Seeking an opportunity to apply business education and practical experience in a business, operations, administrative, sales, or client-service role.

Sales Representative - Telze

(2025-08 - 2026-02)

• Conducted direct business-to-client sales and identified customer needs to recommend appropriate products.
• Consistently met monthly sales targets.
• Built positive customer relationships through professional communication and service.
• Presented products, explained features and benefits, and supported customers throughout the purchasing process.
• Processed sales transactions and provided post-sale customer assistance.
• Used upselling and cross-selling techniques to increase sales opportunities.
• Maintained professional product presentation and supported day-to-day sales operations.

Wireless Sales Representative - Chatters Mobile

(2025-02 - 2025-06)

• Provided direct B2C sales and customer service in a wireless retail environment.
• Consistently met weekly sales targets and was recognized as a strong salesperson.
• Assessed customer needs and recommended suitable devices, wireless services, upgrades, additional lines, and accessories.
• Promoted device protection, internet/home services, and other relevant products.
• Processed activations, upgrades, payments, and sales transactions.
• Built customer relationships through clear communication and product knowledge.
• Handled customer questions and concerns while maintaining a professional service experience.
• Supported store organization, product displays, and daily retail operations.

Store Manager - Jugo Juice, MTY Food Group - Ottawa, ON

(2024-01 - 2025-01)

• Managed daily operations of a Jugo Juice location while supervising a team of up to five employees.
• Created staff schedules and coordinated shifts to support daily business needs.
• Trained employees and supported team performance and customer-service standards.
• Managed opening and closing procedures and daily cash-handling responsibilities.
• Ordered supplies, monitored inventory, and received deliveries.
• Maintained food quality, cleanliness, and health and safety standards.
• Provided customer service and resolved customer concerns professionally.
• Monitored daily sales and operating costs.
• Maintained store presentation and operational standards.
• Communicated with MTY Food Group/head office regarding store operations and business requirements.

Cook - SpiceBros - Montreal, QC

(2023-09 - 2024-01)

• Prepared food and ingredients according to established procedures and recipes.
• Prepared customer orders efficiently during regular and busy service periods.
• Maintained food safety, hygiene, and sanitation standards.
• Restocked ingredients and maintained an organized work area.
• Operated kitchen equipment safely and efficiently.
• Worked collaboratively with kitchen team members to maintain smooth daily operations.
• Completed regular cleaning and sanitation duties.

Owner & Store Manager - Clothing Retail Business - Algeria

(2021-01 - 2023-12)

• Owned and operated a medium-sized clothing retail business, managing day-to-day business operations.
• Managed a team of approximately 3–4 employees, including staff coordination and daily responsibilities.
• Sourced products and managed relationships with suppliers.
• Negotiated purchasing prices and selected products based on customer demand and market trends.
• Managed inventory, pricing, merchandising, and product displays.
• Handled sales, cash payments, customer service, and daily business transactions.
• Promoted the business through social media and other marketing activities.
• Maintained sales and expense records and monitored business costs.
• Coordinated deliveries and managed store opening and closing procedures.
• Built customer relationships and encouraged repeat business through competitive pricing and customer-focused service.
• Made day-to-day business decisions involving products, pricing, inventory, suppliers, employees, and customer needs.

Business Diploma - Business - Algonquin College (2026-01)

Bachelor's Degree - English Literature - University of Oum El Bouaghi (2023-07)