Call Center Management
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People Focus, Innovator, Passion for Modernization, Employee Engagement, Customer Satisfaction. I have launched 2 call centers from the group up, developing KPI's, Negotiating Statement of Works, Vendor and Change Management, Global contact center experience in Europe and North America. CAB chair, change management. Managing a team of 150. Emphasizing Accountability, Expectations
15 yrs + Launching call centers at ING and Desjardins and Service Delivery Management managing a team of 150+, focusing on strategic transformation, Innovation, Process Improvement, (Banking, Group Insurance ) Industry
BA York University,
