Ravi Kongara

14 years of Software Quality Assurance experience.

Experience in Banking and Insurance (financial application) projects (credit, debit, SIM cards - POS, payments), Telecom, Wealth Management application, Online surveys and Online banking, coordinated with off-shore Q A team.

Experience in both Manual and Automated testing of WEB and Client/Server applications, mobile devices testing (Iphone, Android, Ipad, Smartphones).

Experience in Test Planning, Execution and Analysis.

Performed Black

Box, User Acceptance, Smoke, Sanity, Performance, Stress, Regression, Integration, End-to-End, Security, Cross browser and Cross Platform Testing.

Experience in using Oracle, DB2 and SQL for testing activities, Dynamics 365/AX 2912, Open Payment, Fare Card transactions.

Experience with SDLC methodologies like Water-Fall, Iterative, Agile with good communication documentation skills. Possess good analytical and dynamic troubleshooting skills and have proven ability to work efficiently in both independent and team oriented environments.

Tester - BMO - Toronto, ON

(2024-11 - 2026-01)

TDM (Test data management – Digital Core): Customer connect tool (teller facing in the bank) is a tool that is used for preparing test data for various applications/banking products (like retail/commercial Profile/accounts, Investments – RRSP/RESP/MF/TFSA/Term GIC, Mortgage, Debit Cards/Credit Cards (TSYS) etc. Data is provided to other teams for Validation online Business Banking (OLBB), Complete test data for POS, Batch transaction purposes, Debit/CC registration.

• Prepare test data (data requirements) using customer connect for various end user scenarios/test cases for UAT, E2E, OLBB (online banking registration – business), regression testing for Retail (personal), commercial clients, various plans (C$ Chequing, Savings, interest Savings, savings builder, USD Chequing) and various investment products (RRSP, RESP, TFSH, MF)
• Schedule meetings with other end user teams (UAT, E2E, OLB), understand requirements & provide test data as per requirements
• Raise defects (incident) in Jira for defects and define priority and severity with detailed evidence documentation, test steps, screen shots (attached in Jira) and report them to QA Team Lead & Dev team lead
• Re-test defects after fix. Prepare detailed evidence (attached in Jira) before closing the defect

Tester - PWGSC (Dept of Public Works & Govt. Services)

(2022-12 - 2024-06)

GCPMP (Govt of Canada Pension Modernization Project): The system will provide a modern pension administration infrastructure through the phased adoption of COTS (PENFAX) S/W based solutions for both core pension administration & CRM. It calculates pension division payment to Ex-spouse(s) & offset to the member's benefit as a result of pension benefit division act (PBDA), sends notices to the members & ex-spouse(s) for estimates and finalized payments.

• Prepared test data (data requirements), test cases, RTM (traceability matrix), Performed Sanity, Regression testing, Integration, E2E, functional testing of various modules (Siebel/Penfax), functional testing of COTS system, Validated contents of CMS system
• Raised defects in Jira and define priority and severity with detailed evidence documentation, test steps, screen shots (attached in Jira) and report them to QA Team Lead & follow up till closure
• Re-test critical defects after each release & against fixes notice. Prepare detailed evidence (attached in Jira) before closing the defect

S/W Tester - Metrolinx (Presto) (Thru Accenture) - Toronto

(2021-12 - 2022-11)

CCE/CIAM (Customer Care Enhancement & Customer Identity Access Management Systems): The application involves device enhancements of Transit routes across various service providers and caters best customer care features - Customer website (Presto portal) Account maintenance, Service Guarantees, setting up of Auto renewals, Auto load, hot listing stolen cards etc.

• Attended scrum meetings (daily) and understand business processes, requirements (data requirements) and outlined test scenarios and test cases, prepared test data, RTM (traceability matrix)
• Performed Regression testing, Smoke test/Sanity test, Usability testing, Integration, functional (GUI) testing of complete Metrolinx front end UI portal (AODA Compliance per WCAG 2.1) & various other modules – Fare card devices' payment Functionalities, Mobile App (Android/ios) testing, SQL DB (transactions/user account history), Presto customer A/C functionalities
• Go Wi-Fi features, 3rd party vouchers issuance/redeem features, POS system features, Validated OP card & fare card transactions in AX2012 (DAX) & D365 CRM Systems, Payment functionality
• Performed UAT, interacted & helped UAT team in execution, attended UAT teams' meetings, prepared required test data & Test scenarios/TCs for UAT
• Participated in Production Acceptance Testing (PAT)
• Raised defects in ALM and defined priority and severity with detailed evidence, test steps, screen shots (attached in ALM) and reported them to QA Team Lead & followed up till closure
• Re-tested critical defects after each release & against fixes notice. Prepared detailed evidence (attached in ALM) before closing the defect. Test coordination with off-shore team (assigned tasks) & updated status (on-site)

Sr Q A Analyst - BMO - Toronto

(2021-06 - 2021-11)

Worked on CRIMS – Charles River Investment Management System.

• Created test cases, test data to cover business requirements, created traceability matrix mapping, conducted reviews with business team for test cases sign off
• Coordinated with the execution & efforts with the team & ensured velocity is met
• Reported execution status to the client on daily basis. Prepared test data
• Used SQL to retrieve test data
• Conducted complete assessment of teams, risks, processes, best practices across test cycle & on time delivery of the product in agile development environment

Sr. PTC Tester (PTC Lab) - UPRR - Omaha, NE

(2020-01 - 2021-05)

PTC Lab: Positive Train Control is GPS based public safety technology that can stop a train and prevent train-to-train collisions, over speed derailments and unauthorized train movement. PTC ensures safety of passengers by acting as a safeguard against human errors and other potential hazards.

• Attended scrum meetings (daily) and understand business processes, requirements and outlined test scenarios and test cases, test data (data requirements), traceability matrix mapping
• Performed Sanity Test after every software new version release of CAD, OB, BOS modules
• Performed Regression testing of various modules: CAD (a public safety system) – all the tracks/segments of each subdivision, data sets in BOS log files, Movement Authorities (CTC and TWC subdivisions, Main, Main to Side, Side to Main, Main – Main via side tracks), Pass Stop Signals(PSS in CTC areas) as per time sheet routings, Bulletins: for Work Zones, MOW (maintenance of work), Speed Restriction, Crossing Protection areas, Track & Time (Joint Authorities), TOS (Track out of service), validatio
• Performed train movement on Train Motion Control by varying speed and validated alert prompts and enforcement Rules on various track segments (forward and reverse direction) and appropriate track markings on On-Board (OB) display unit for associated bulletins
• Performed complete manual testing - system Integration testing to validate generation of EMP (edge message protocol) message data sets in BOS log files, CAD Forms' contents validation in CAD log files and appearance of vari

Canadian Securities Course - Toronto College of Technology (2009-05 - 2009-12)