Ravi Teja Chitluri

Results-oriented Restaurant General Manager with nearly 9+ years of progressive leadership experience in high-volume quick-service restaurant operations. Proven success leading teams of 40+ employees and Shift Managers while overseeing daily operations, staffing, scheduling, payroll, inventory, food and labour cost control, health and safety compliance, and guest satisfaction. Passionate about developing high-performing teams, driving operational excellence, and delivering exceptional customer experiences while achieving business and financial objectives.

Restaurant General Manager at Redberry Crown Restaurants (2021-12 – Present)

• Lead the daily operations of a high-volume Burger King restaurant, managing a team of 40 employees and Shift Managers while ensuring operational excellence, food quality, and exceptional guest experiences.
• Oversee approximately $45,000–$50,000 in weekly sales, managing labor costs, inventory, scheduling, payroll, and profitability while consistently meeting operational targets.
• Recruit, train, coach, and develop team members through performance management, succession planning, and continuous feedback, fostering a positive and accountable workplace culture.
• Ensure compliance with food safety, sanitation, workplace health & safety, and company operating standards while maintaining audit readiness and high-quality standards.
• Monitor restaurant performance using key operational metrics, implementing process improvements to optimize productivity, control costs, and improve guest satisfaction.
• Collaborate with district leadership to execute company initiatives, resolve operational challenges, and achieve business objectives.

Program Lead at Mphasis (2017-03 – 2021-08)

• Led cross-functional teams to deliver multiple projects, coordinating resources, priorities, and schedules to ensure on-time completion.
• Planned and monitored project timelines, allocated workloads, and tracked performance to achieve operational and customer objectives.
• Collaborated with internal stakeholders to identify process improvements, resolve operational challenges, and enhance team productivity.
• Prepared performance reports, analyzed project metrics, and provided regular updates to senior management to support informed decision-making.
• Mentored team members, promoted collaboration, and ensured compliance with organizational quality standards and project requirements.

Post Graduate Certificate in Project Management – Fanshawe College (2022 – 2023)

Post Graduate Certificate in Software and Information Systems Testing – Fanshawe College (2021 – 2022)

Bachelor of Technology in Computer Science and Engineering – KKR & KSR Institute of Technology and Sciences (2012 – 2016)