Ravindra Jayasinghe

Computer hardware software and network Technician

Talent

Vancouver, Metro Vancouver Regional DistrictMember since September 20, 2023

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About

A diligent computer technician with over 15 years of expertise in hardware, software and operating system installation troubleshooting. Possess comprehensive knowledge in working with world-leading computer brands ASUS and Dell. A Dell Certified Technician with excellent skills in image assistant and tech support.

Highly punctual and a dedicated team player who had delivered beyond expectations and therefore had been rewarded. Developed outstanding interpersonal and communication skills which enhanced the customer satisfaction rate of the company. A lifelong learner who believes in professional development as a key to personal success as well as the success of the organization I serve.

Hence, looking for opportunities as computer hardware or a network technician overseas to expand my knowledge and expertise.

Experience

Senior Technical Sales Officer (Dell Certified Technician)

Singer (Sri Lanka) PLC January 2005 – July 2023

NVQ Level 4 – Computer Hardware and networking troubleshooting

Computer A+ Certificate

Dell Certified Technician:

Dell Image Assistant, Self-Dispatch and Tech Support Technician
Prodeploy Client Suite Administrator.

Handled ASUS and Dell Notebookrepairs including the hardware, softwareand operating system.

Identified prevailing laptop malfunctions causedby an incorrect minor settingthat necessitate the replacement of hardware and/or the entire operating system.
Repaired a varietyof peripherals, such as input and outputdevices of ASUS and Dell laptops.
Rebuilt or configured parts according to customer specifications using new softwarepackages.
Assembled the parts and components into laptops.
Collected and compiledoperational data and aid in the creationof estimates, timetables, specifications, and reportsin order to meet quota requirements.