Sales Representative / Call Center Analyst at Evolab Pharmaceutical Company (2025-05 – 2025-08)
- Handled inbound customer and client calls in both French and English as a call center receiver and analyst
- Provided professional customer support and resolved inquiries efficiently in a fast-paced pharmaceutical environment
- Worked as a sales representative promoting company products and maintaining strong client relationships
- Played a lead role within the marketing department by supporting campaigns and communication strategies
- Strengthened bilingual communication, problem-solving, and teamwork skills through daily interaction with diverse clients
Psychology Apprentice at Dr Maroc Psychology Cabinet (2024-09 – 2024-12)
- Assisted with administrative and organizational tasks in a professional psychology practice
- Observed client communication processes and developed strong interpersonal communication skills
- Supported appointment coordination and daily office operations
- Worked in a confidential and professional environment requiring attention to detail and empathy
Front Desk Agent at Rym El Djamil Hotel (2023-11 – 2024-12)
- Welcomed guests, handled check-ins and check-outs, and ensured a professional front desk experience
- Managed reservations, room assignments, and guest requests while maintaining accurate booking records
- Answered phone and in-person inquiries in French, Arabic, and English, providing clear information and support
- Processed payments and coordinated with housekeeping and other departments to ensure smooth daily hotel operations
Sales Associate at Haitham Sports Outlet (2022-06 – 2024-08)
- Worked part-time during high school for 3 years
- Supported customers throughout the purchasing process by providing product guidance and tailored recommendations
- Processed sales transactions accurately and efficiently
- Maintained well-organized product displays and ensured timely inventory restocking
- Strengthened communication, teamwork, and customer service abilities in a fast-paced retail environment
Sales / Customer Service Assistant at Chahine Tourism and Travel Agency (2022-06 – 2024-08)
- Assisted clients with travel bookings including flights, hotels, and travel packages
- Managed customer inquiries in person and over the phone
- Prepared and processed travel documents and itineraries
- Coordinated with team members to ensure smooth operations
- Delivered strong customer service in a fast-paced environment
Consumables Associate at Razane Markets (2021-01 – 2022-05)
- Collaborated with team members to maintain a clean and organized store environment
- Operated cash register, processed transactions, and handled payments accurately
- Assisted customers by answering questions, locating products, and providing friendly service
