Raymond Duong

Innovative Software Developer with 4 years of experience driving impactful solutions to enhance customer satisfaction and revenue growth. Expertise in cross-functional collaboration, leveraging a diverse technical skill set to optimize web performance and security.

Software Developer, ATB FINANCIAL, Calgary, AB Feb 2022 – Nov 2023

▪ Enhanced customer satisfaction by re-implementing legacy code into ReactJS front-end code, resulting in a 37% survey score increase.

▪ Led the seamless transition to Simility, reducing fraudulent activities by 12%, as recognized by the fraud detection team.

▪ Implemented front-end optimizations, boosting website speed by approximately 15% and elevating user engagement by 10%.

Software Developer, BRIGHTSIDE, Calgary, AB Oct 2019 – Feb 2022

▪ Drove a 60% increase in customers by integrating Interac e-Transfer to the app, resulting in over

$15,000,000 in transactions.

▪ Architected an API for push and email notifications, resulting in a 17% reduction in support tickets and a

24% increase in user satisfaction based on user surveys post implementation.

▪ Engineered and executed Brightside's referral program, catalyzing a 2,500% surge in customer acquisition as measured by user engagement and referral program metrics.

Software Engineer, ARTERYS, Calgary, AB June 2019 – Aug 2019

▪ Guided a team of interns to streamline manual testing processes, reducing testing cycles by 20%.

▪ Engineered a comprehensive setup manual, saving clients an estimated $5,000 per implementation.

Software Engineer Intern, ARTERYS, Calgary, AB Aug 2017 – Sept 2018

▪ Implemented automated testing designs, reducing release time by 20% and ensuring a 30% decrease in post-release issues.

▪ Enhanced testing efficiency by 35%, resulting in a more robust and stable web application.

UNIVERSITY OF CALGARY April, 2019

Bachelor of Science INTE in Computer Science with Concentration in Information Security