Raz Megage

Bilingual English/French professional with strong ability to manage high stress, emotionally charged situations with calm and controlled demeanor. Proven experience navigating changes or unexpected challenges with a positive attitude. Holder of a Business Administration and E-Commerce Management Diploma with solid knowledge of office management systems and procedures.

Proficiency in MS Office 365, Word, and Outlook. Excellent time management skills, attention to detail, problem solving abilities, and strong organizational skills with multi-tasking capability. Excellent written and verbal communication skills.

Client Intake Officer - Legal Aid Alberta - Edmonton, AB

(2017-06 - 2026-01)

• Answering a high volume of calls professionally and efficiently in a call centre environment.
• Reviewing and assessing online applications based on established procedures to determine if they're eligible for Legal Aid Alberta services.
• Entering data and record keeping.
• Assisting clients with their repayment options.
• Developing service skills through quality assurance feedback and contact centre monitoring.
• Contributing ideas to further improve Legal Aid Alberta services.
• Ensuring the privacy of clients and dealing with sensitive data appropriately.

Collections Agent - Carfinco Finance - Edmonton, AB

(2013-12 - 2017-05)

• Responsible for making outbound calls to clients that have outstanding balances on their account.
• Processing credit cards preauthorize payment for customer.
• Calculating book values for vehicle assigning it to the relevant account.
• Responsible for handling GPS accounts that come under collection portfolio.
• Following up with customers regarding their payment arrangements and giving them legal advice.
• Keeping track for excel sheet for all payment arrangements.
• Sending accounts for repossession, legal action and charge off, processing documents for rewrites, payouts and deferrals.

Document Processor/ Data Entry - Iron Mountain Co. - Edmonton, AB

(2007-01 - 2009-12)

• Set up and maintained files according to company procedures.
• Scanned hardcopy files to electronic images using Kofax Capture.
• Performed quality control (QC) of documents to ensure quality image and disposed of project CDs.
• Sorted, batched, scanned, indexed and verified documents scanned.
• Prepared product for delivery and assured all projected documentation is completed.
• Prepared hard copy records for scanning.
• Checked printouts for errors and performed statistical check for accuracy.

Security Personnel - Century Casino - Edmonton, AB

(2006 - 2007)

Security Personnel - National Defence - Ottawa, ON

(2002 - 2006)

Diploma - Business Administration/E-Commerce Management - Reeves College (2010)

Diploma - Industrial and Commercial Security - La Cité Collégiale (1999)