Operations Technician at Bosa properties (2025-07 – april/2026)
Maintenance operations technician-PRKWY Surrey
- Provide day to day monitoring and minor preventative maintenance for the property and building equipment.
- Facilitate and monitor service providers and trades on site.
- Work with the Property Manager to establish and maintain control over keys and security devices (fobs), including issuing devices with appropriate programming and delete any lost or stolen devices, replace keys or retrieve keys for terminated leases
- Respond to resident service and maintenance requests in a timely manner.
- Meeting new trades and Axiom management for deficiency work/hand over work.
- Provide excellent customer service to all residents and trades for Building
- Other duties as assigned by the Property Manager and Company management from time to time.
- Be proficient with technology, including Microsoft Office, iphone, Security Systems, etc.
- Be extremely service oriented with excellent communication skills (verbal and written).
- Demonstrate good judgment in problem solving and conflict resolution.
- Have excellent organizational skills and be detail oriented.
Building Manager at Tower EPS7168 - Strata Council Corp. (2022-02 – 2024-12)
Managed daily operations of a 29-storey, 316-unit building, handling tenant requests for maintenance, parking, and utilities, and responding to inquiries via email and phone.
- Regularly inspected the building's interior, exterior and emergency exits ensuring cleanliness and performing necessary repairs.
- Led and managed a team of concierges, contractors, and tradespeople, coordinating maintenance, renovation projects, and safety measures to ensure smooth operations.
- Utilized Excel and Google Docs to organize maintenance schedules, prepare equipment status schedules, and track ongoing tasks.
- Acted as the point of contact for owner concerns, providing timely solutions for issues like electrical repairs and water shut-offs.
- Responded to occupant and landlord queries by investigating issues and determining responsible actions.
- Maintained records of all building activities, such as rental agreements, contracts, bills.
- Oversaw implementation of security measures to defend tenant and landlord interests.
- Negotiated terms with contractors for construction projects within budget constraints.
Maintenance Supervisor at Atrium Inn Vancouver - Aquilini Group (2018-05 – 2022-02)
Oversaw maintenance and upkeep for hotel operations, ensuring all systems were functional and met hotel standards.
- Conducted electrical, plumbing, and general repairs to maintain hotel facilities and guest services.
- Managed communication with vendors for supplies, services, and repairs as needed.
- Handled door lock repairs and key card programming to ensure security and guest satisfaction.
- Addressed minor hotel issues, including drywall, flooring, light fixtures, and installed new products to improve facility quality.
- Scheduled and supervised the work of maintenance personnel.
- Monitored inventory and ordered new supplies to meet demand for repairs.
- Communicated with management to improve building needs and upkeep with equipment upgrades and performance.
- Diagnosed mechanical problems and determined most cost-effective solutions for repair or replacement of parts.
- Ensured that all repairs were completed in a timely manner while adhering to budget constraints.
- Provided technical guidance to maintenance staff members on the proper use of tools and equipment.
- Identified equipment failure root causes and initiated corrective actions.
- Managed a team of maintenance personnel to coordinate the daily operation of building maintenance services.
- Coordinated with contractors regarding installation and repair projects within the facility.
- Created work orders for routine maintenance tasks as well as emergency requests from customers or other departments.
- Adjusted machine settings to maximize performance and equipment longevity.
- Sourced new suppliers for purchasing spare parts at competitive prices.
Facilities Coordinator at University Women's Club of Vancouver (2016-03 – 2018-04)
Managed security and maintenance for a private, upscale women's club in Downtown Vancouver.
- Ensured safety and security during private, public, and corporate events.
- Coordinated with private security to address maintenance and security concerns effectively.
Loss Prevention Officer at Legacy Liquor Store (2013-11 – 2016-07)
- Coordinated with private security to address maintenance and security concerns effectively.
- Demonstrated proficiency in the use of security systems such as CCTV cameras and alarms.
- Created reports on noteworthy events and delivered to managers, police officers and store administrators.
- Monitored customer behavior for suspicious activities and provided timely reports to management.
- Investigated incidents of shoplifting, employee theft, and other criminal activities on store premises.
- Conducted safety, hazard and security audits around store building to gather information on operations.
- Kept watch over store entrances and exits to identify potential risks to merchandise.
