Rebecca Davidson

I am a compassionate and dedicated professional with over 13 years of customer service experience at Heritage Inn. I have strong conflict resolution and advocacy skills, as well as leadership experience for UFCW Local 1400 as a Shop Steward. I am currently in my third year majoring in Psychology, with a strong interest in supporting individuals and families.

I am seeking a Family Services Worker position where I can apply my communication, empathy, and problem solving skills to make a positive impact in the community.

Server at Heritage Inn Hotel & Convention Centre, Seasons Café (2013-04 – Present)

• Built trusting relationships with guests through active listening, empathy, and professional communication.
• Assessed customer needs and responded appropriately to concerns, complaints, and special requests.
• Deescalated difficult situations while maintaining professionalism and respecting individual needs.
• Collaborated with team members to ensure efficient, high-quality service in a fast paced environment.
• Demonstrated strong problem solving and decision making skills under pressure.
• Maintained accurate attention to detail while managing multiple priorities.
• Recognized for reliability, accountability, and a strong work ethic.

Shop Steward at UFCW Local 1400 (2025-11 – Present)

• Advocate for employees by representing members during workplace meetings and disciplinary matters.
• Assist coworkers in understanding collective agreement rights, policies, and procedures.
• Help resolve workplace conflicts through communication, mediation, and problem solving.
• Maintain confidentiality while handling sensitive employee concerns.
• Collaborate with union representatives and management to support fair and respectful workplace practices.
• Demonstrate leadership, professionalism, and strong interpersonal communication skills.
• Built trust with members by listening objectively and providing guidance and support.

Executive member- Event Coordinator at U of R Pre-med Club (2020-09 – 2022-10)

• Planned and coordinated club events, meetings, and educational activities.
• Collaborated with executive members to organize initiatives that promoted student engagement and community involvement.
• Communicated with students, faculty, and external organizations to coordinate events and resources.
• Demonstrated leadership, teamwork, and organizational skills while managing multiple responsibilities.
• Fostered an inclusive and welcoming environment for students from diverse backgrounds.
• Assisted with problem solving and adapting to changing priorities to ensure successful events.
• Developed strong interpersonal and professional communication skills through volunteer leadership.

Bachelor of Science in Psychology – University of Regina