Warehouse Worker - Bunzl Canada - Canada
(2024-08)
- Locate the Product at the specific bin Location
- Order Fulfillment, Picking, packing and shipping customer orders accurately
- Inventory management, receiving incoming stock, organizing and retrieving products in the warehouse
- Equipment Operations, Utilizing forklifts, pallet jacks, and RF scanners.
- Safety & Maintenance, clean and safe work environment.
- Documentation, inspecting paperwork for damaged or missing items.
Sales and Service Travel Consultant - American Express Global Business Travel - Remote Canada
(2022-03 - 2024-02)
- Received calls from RBC account holders with had Avion Points Credit Card want to redeem for flight , Hotel and Vacation Packages based on Each Category of each points available on their credit cards.
- Customer Service & Booking Using AMADEUS and SABRE System, create and modify complex domestic/ International business itineraries, including air, rail, hotel and car rental, focusing on exceptional traveler experience
- Sales & Consulting, Proactively research and recommend travel options to meet client needs, selling additional value- added services
- Build rapport with corporate travelers, delivering high-touch, empathetic.
Sales & Service Advisor 1 - HGS Canada Inc - Remote Canada
(2021-01 - 2022-02)
- Customer Interaction, Answering inbound calls or managing chats/email to provide service information, process orders, or assist with billing inquiries
- Sales and Upselling, identifying customer needs to recommend, upsell, or cross-sell relevant products or services.
- Problem Resolution, resolving customer complaints and providing troubleshooting solutions
- Account Maintenance, updating customer records, processing payments and updating account details in CRM systems.
- Activate disconnected account if they are fully paid on Outstanding dues
- Open New Account base on Fibre Packages deals, offer two Year Value plan ( Internet and Telephone Packages)
- Performance Targets, Meeting set targets for average handle time, customer satisfaction scores, and revenue generation
- Schedule and booked Service Technician if client need a troubleshooting of Modem or internet problem.
Food Service Supervisor - Jollibee North America - Canada
(2021-02 - 2022-02)
- Supervised daily operations and staff, ensuring high service standards and efficient workflows.
- Implemented training programs, improving team performance and customer satisfaction.
- Managed inventory and supply orders, reducing waste and maintaining optimal stock levels.
- Resolved customer complaints swiftly, enhancing overall dining experience and loyalty.
- Coordinated with management to develop strategies, boosting sales and operational efficiency.
- Streamlined staff schedules, enhancing productivity and reducing labor costs by 15%.
Food Service Supervisor - Dairy Queen - Canada
(2020-08 - 2021-12)
- Managed daily operations, ensuring high-quality service and cleanliness, improving customer satisfaction.
- Supervised and trained staff, enhancing team efficiency and reducing turnover rates.
- Implemented inventory control measures, reducing waste and optimizing supply usage.
- Resolved customer complaints promptly, maintaining a positive dining experience and repeat patronage.
- Supervised daily food service operations, ensuring punctuality and high standards, fostering a collaborative team environment.
- Led staff training and development, emphasizing punctuality, strong work ethics, and efficient service delivery.
- Promoted a positive work culture by encouraging teamwork, punctuality, and continuous learning among staff.
Food Service Supervisor - Tim Hortons - Canada
(2018-07 - 2020-08)
- Managed daily operations, ensuring timely service and high-quality food standards.
- Trained and supervised a team of 15 staff, improving efficiency and customer satisfaction.
- Implemented new inventory system, reducing waste and cutting costs by 12%.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Coordinated with suppliers to ensure consistent stock levels and product quality.
- Eager to learn quickly, consistently meet deadlines, and demonstrate a strong work ethic in all assigned tasks.
- Introduced new promotional campaigns, boosting customer engagement and foot traffic.
- Monitored compliance with health and safety standards, achieving a 100% pass rate on inspections.
Associate Private Banker - BDO Unibank - Manila City, National Capital Region, PH
(2012-10 - 2018-04)
- Serves the BDO PB clients on their Wealth Management banking needs
- Develops strong customer relationships and builds customer loyalty through consistent delivery of accurate and timely service
- Supports cross –selling and referral efforts to contribute to overall administrative sales support as needed
- Ensures proper documentation of all transactions and all sales documents and forms are properly reviewed and verified
- Tracks sales and statistics to generate business reports, as needed
- Acts as back-up Private Banker in the event the Sr. Private Banker/Private Banker is not available to ensure the efficient & continuous delivery of services to clients
- Responsible for providing accurate, efficient and timely processing of over-the-counter transactions pertaining to deposits, withdrawals, payments, foreign currencies and other miscellaneous transactions
Customer Care Professional – US Consumer Banking - American Express International Inc. - Philippines
(2007-08 - 2012-07)
- Support Customer First Philosophy by ensuring Professional Handling of Customer request
- Received calls from Customers with Banking transactions and fund Inquiries
- Respond and resolve customer inquiries around rewards and redemption
- Adhere to all regulatory and compliance guidelines related to servicing practices
- Process Banking, Financial and Investment ( BFSI- Savings, checking, debit Cards, deposit, and credit cards
