Regie Lorin

Demonstrates strong leadership and communication skills, fostering a collaborative and motivated team environment. Committed to implementing tech-savvy solutions to streamline operations and achieve outstanding results.

Warehouse Worker - Bunzl Canada - Canada

(2024-08)

• Locate the Product at the specific bin Location
• Order Fulfillment, Picking, packing and shipping customer orders accurately
• Inventory management, receiving incoming stock, organizing and retrieving products in the warehouse
• Equipment Operations, Utilizing forklifts, pallet jacks, and RF scanners.
• Safety & Maintenance, clean and safe work environment.
• Documentation, inspecting paperwork for damaged or missing items.

Sales and Service Travel Consultant - American Express Global Business Travel - Remote Canada

(2022-03 - 2024-02)

• Received calls from RBC account holders with had Avion Points Credit Card want to redeem for flight , Hotel and Vacation Packages based on Each Category of each points available on their credit cards.
• Customer Service & Booking Using AMADEUS and SABRE System, create and modify complex domestic/ International business itineraries, including air, rail, hotel and car rental, focusing on exceptional traveler experience
• Sales & Consulting, Proactively research and recommend travel options to meet client needs, selling additional value- added services
• Build rapport with corporate travelers, delivering high-touch, empathetic.

Sales & Service Advisor 1 - HGS Canada Inc - Remote Canada

(2021-01 - 2022-02)

• Customer Interaction, Answering inbound calls or managing chats/email to provide service information, process orders, or assist with billing inquiries
• Sales and Upselling, identifying customer needs to recommend, upsell, or cross-sell relevant products or services.
• Problem Resolution, resolving customer complaints and providing troubleshooting solutions
• Account Maintenance, updating customer records, processing payments and updating account details in CRM systems.
• Activate disconnected account if they are fully paid on Outstanding dues
• Open New Account base on Fibre Packages deals, offer two Year Value plan ( Internet and Telephone Packages)
• Performance Targets, Meeting set targets for average handle time, customer satisfaction scores, and revenue generation
• Schedule and booked Service Technician if client need a troubleshooting of Modem or internet problem.

Food Service Supervisor - Jollibee North America - Canada

(2021-02 - 2022-02)

• Supervised daily operations and staff, ensuring high service standards and efficient workflows.
• Implemented training programs, improving team performance and customer satisfaction.
• Managed inventory and supply orders, reducing waste and maintaining optimal stock levels.
• Resolved customer complaints swiftly, enhancing overall dining experience and loyalty.
• Coordinated with management to develop strategies, boosting sales and operational efficiency.
• Streamlined staff schedules, enhancing productivity and reducing labor costs by 15%.

Food Service Supervisor - Dairy Queen - Canada

(2020-08 - 2021-12)

• Managed daily operations, ensuring high-quality service and cleanliness, improving customer satisfaction.
• Supervised and trained staff, enhancing team efficiency and reducing turnover rates.
• Implemented inventory control measures, reducing waste and optimizing supply usage.
• Resolved customer complaints promptly, maintaining a positive dining experience and repeat patronage.
• Supervised daily food service operations, ensuring punctuality and high standards, fostering a collaborative team environment.
• Led staff training and development, emphasizing punctuality, strong work ethics, and efficient service delivery.
• Promoted a positive work culture by encouraging teamwork, punctuality, and continuous learning among staff.

Food Service Supervisor - Tim Hortons - Canada

(2018-07 - 2020-08)

• Managed daily operations, ensuring timely service and high-quality food standards.
• Trained and supervised a team of 15 staff, improving efficiency and customer satisfaction.
• Implemented new inventory system, reducing waste and cutting costs by 12%.
• Resolved customer complaints promptly, enhancing overall dining experience.
• Coordinated with suppliers to ensure consistent stock levels and product quality.
• Eager to learn quickly, consistently meet deadlines, and demonstrate a strong work ethic in all assigned tasks.
• Introduced new promotional campaigns, boosting customer engagement and foot traffic.
• Monitored compliance with health and safety standards, achieving a 100% pass rate on inspections.

Associate Private Banker - BDO Unibank - Manila City, National Capital Region, PH

(2012-10 - 2018-04)

• Serves the BDO PB clients on their Wealth Management banking needs
• Develops strong customer relationships and builds customer loyalty through consistent delivery of accurate and timely service
• Supports cross –selling and referral efforts to contribute to overall administrative sales support as needed
• Ensures proper documentation of all transactions and all sales documents and forms are properly reviewed and verified
• Tracks sales and statistics to generate business reports, as needed
• Acts as back-up Private Banker in the event the Sr. Private Banker/Private Banker is not available to ensure the efficient & continuous delivery of services to clients
• Responsible for providing accurate, efficient and timely processing of over-the-counter transactions pertaining to deposits, withdrawals, payments, foreign currencies and other miscellaneous transactions

Customer Care Professional – US Consumer Banking - American Express International Inc. - Philippines

(2007-08 - 2012-07)

• Support Customer First Philosophy by ensuring Professional Handling of Customer request
• Received calls from Customers with Banking transactions and fund Inquiries
• Respond and resolve customer inquiries around rewards and redemption
• Adhere to all regulatory and compliance guidelines related to servicing practices
• Process Banking, Financial and Investment ( BFSI- Savings, checking, debit Cards, deposit, and credit cards

Master in Business Administration - Business Administration - Philippine Christian University (2022-10 - 2024-01)

Bachelor in Financial and Management Accounting - Financial and Management Accounting - Technological Institute (2008-06 - 2012-05)