More than 10 years’ experience in the field of Telecommunication, electronic ,computer, desktop support and networking.
Experience
More than 7 years’ experience in the field of computer, desktop support and networking.
Languages: English and Persian
Computer skills: MS Office(word, Excel and PowerPoint), Teams and outlook, Windows Server, Windows XP, 7,8 & 10 OS, Windows Active directory, SCCM, and Microsoft Office 365 platforms
Configuring and troubleshooting and resolve the root cause of most hardware or software malfunctions at the desktop level.
Experience with networking concepts such as DNS, DHCP, GPO, SSL, OSI Model, TCP/IP, LAN, WAN protocols and VMWare environment and signaling protocols.
Installing various types of network infrastructure equipment such as switches, routers, wireless switches and access points, security systems.
Monitoring, maintaining, and troubleshooting computer systems and peripheral devices.
Experience with network security, Cisco switch and firewall, enterprise level anti-virus and Veeam Backup and Replication.
General Qualification:
Strong customer service experience (CRM Management)
Experience with ITIL guidelines and processes concepts
Ability to work under tight deadlines and prioritize tasks.
Flexible and adaptable and demonstrate the capability to be able to multi-task and accommodate a variety of assignments at various locations on a day-to-day basis.
Certificates:
CompTIA Network+
OHSA - WHMIS - AODA – POST 2023 LEVEL 1 – Working at Heights
Information Security Awareness and Training
Worker Health and Safety Awareness
Network implementation Technician (Full time) – Excel Group May 2023 – OCT 2023 (Rogers Executive Contractor), Ottawa, ON
Installation of network servers & switches, routers, transport, BBU and GPS installation
Installation, testing and maintenance of Data centre /Central office /Hub/ Cell site telecommunications equipment and power systems.
Preparing closing documentation for customers and working with team lead and PMs to keep projects up to date.
Basic commissioning of Ciena, Nokia, Ribbon and Fujitsu equipment. Testing of new circuits for transport operations networks, Fiber Channel, RFC and BERT. OTDR and Fiber Characterization testing
Deskside Support Technician (Full time) –Soroc Technology Canada, Ottawa Oct 2022 – April 2023
(TD bank Project)
Install IT equipment such as : Dual monitors , VoIP phones, PCs/docking stations and cabling
Troubleshoot, diagnose hardware issues of Pc and laptops and maintenance and solve technical difficulties.
Implementation and deployment of IT equipment for new employee
Network Cabling installation - Wall racks and cabling
Network Equipment Installation such as Switches and routers in server rooms.
Troubleshoot, diagnose hardware issues and perform repairs on various types of laptops and desktops.
Relevant coursework: Pc troubleshooting and Networking and Routing and Switching Fundamentals and Advanced Enterprise Networking
Desktop Support Technician (Part time) – CBN IT Solutions, Ottawa, ON March 2021 – Sep 2022
Install and configure computer hardware, software, printers, scanners and phones.
IT Support for employees’ technical issues with hardware and software including desktops and laptops, peripheral, operating systems, (Windows 10), office software applications.
Update computer systems and software and Windows OS installation
Interact with clients to provide quality service and solutions consistent with Breakroom mandates and client requirements.
Computer Technician – Trans Post Co., Tehran, Iran Sep 2015 – Dec 2020
Handle IT and Network troubleshooting support
Educate end users on hardware, software and access request processes and direct IT support to business clients and end-users.
Install, configure, and maintain computer hardware (laptops, desktops) and printers or upgrade IT hardware components.
Education
Computer Systems Technician, Algonquin College, Ottawa, ON Jan 2021 – Aug 2022
