Rhea Rajendran

Strategic Luxury Leadership & Operations: Results-driven Boutique Assistant Manager with a proven track record in KPI optimization (UPT/ADS/Conversion) and high-end visual merchandising; expert in cultivating high-performance cultures through real-time team coaching and mentorship.

Legal & Administrative Excellence: Strong foundation in Canadian law and legal research coupled with advanced clinical administration; proficient in EMR management, complex practitioner scheduling, and strict adherence to PHIPA privacy standards.

Multilingual Client Relations: Exceptional communicator with over 2 years of luxury clienteling experience; fluent in English with professional foundations in French (A1) and Sign Language (Level 1), specializing in both remote and in-person conflict resolution.

Technical & Creative Proficiencies: Advanced power-user of Microsoft Office (Excel/Word) and professional creative suites including Adobe Photoshop; experienced in managing digital campaigns and virtual event collaborations.

Boutique Assistant Manager - Full Time at Swarovski (2025-09 – Present)

• Drives Sales Excellence: Elevates the luxury guest experience by coaching the team on personalized styling and storytelling, consistently exceeding monthly conversion targets and Swarovski Crystal Society (SCS) enrollment goals.
• Operational Leadership: Spearheads daily boutique operations, including inventory management and loss prevention, ensuring 100% compliance with corporate audit standards and seamless seasonal product launches.
• Team Development: Cultivates a high-performance culture by mentoring associates through real-time KPI coaching and performance tracking, fostering a deep understanding of Swarovski's premium brand heritage.
• Strategic Merchandising: Orchestrates sophisticated visual merchandising displays to global standards, analyzing sales data to optimize product placement and maximize store foot traffic.

Senior Boutique Supervisor - Full Time at Swarovski (2025-06 – 2025-09)

• Directed Floor Operations: Served as the primary Manager on Duty (MOD), overseeing the sales floor and ensuring the team delivered a seamless, luxury guest experience aligned with Swarovski's premium standards.
• Drove Performance Gains: Accelerated store KPIs by providing real-time coaching to associates, focusing on upselling techniques and luxury storytelling to increase average transaction value.
• Ensured Operational Precision: Managed critical opening and closing procedures, including high-volume cash reconciliation and inventory audits, maintaining 100% accuracy and store security.

Skincare Lead & Key holder at Kiehls (2024-10 – 2025-06)

• Facilitates the "Kiehl's Apothecary" Experience: Provides expert skin-atlas consultations and personalized routine building, consistently driving high UPT (Units Per Transaction) and customer retention.
• Oversees Daily Store Operations: Manages critical opening and closing protocols, including precise cash reconciliation and inventory security, while serving as the primary Manager on Duty.
• Mentors Boutique Staff: Coaches Beauty Advisors on brand storytelling and advanced skincare ingredients (like Vitamin C and Retinol), ensuring the team meets daily sales and sampling targets.

Senior Stylist at Kate Spade (2024-05 – 2025-03)

• Delivered Curated Styling Services: Provided personalized fashion advice and product recommendations, consistently meeting individual KPIs and contributing to the store's overall revenue growth.
• Managed Client Relationships: Built a professional rapport with guests through expert product knowledge of leather craftsmanship, ensuring high levels of customer satisfaction and repeat visits.
• Optimized Boutique Presentation: Maintained a high-standard visual environment through meticulous floor recovery and adherence to seasonal merchandising directives.

Keyholder / Floor Lead at Pandora (2023-07 – 2024-04)

• Directed Sales Floor Operations: Served as a primary Manager on Duty (MOD), overseeing the daily workflow and ensuring the team delivered a high-standard "Pandora Experience" to every guest.
• Exceeded Performance Benchmarks: Consistently ranked as a top performer by leveraging advanced charm-styling techniques and personalized clienteling to drive Average Transaction Value (ATV) and UPT.
• Orchestrated Inventory & Security: Managed critical back-of-house procedures, including stock replenishment, high-value shipment processing, and secure opening/closing cash reconciliation.

Bachelors of Arts in Law – Carleton University (2022-12 – 2025-11)