Ria Pas

Hospitality - Hotel Operations Management at Centennial College (2022-2023). Certificates in Smart Serve, First Aid; CPR/AED level C, Emergency First Aid, and Food Handler Certification. Capable of using a variety of business machines, including computerized cash registers, debit machines, and credit card readers.

Proficient with Microsoft Office, QuickBooks, Oracle, SalesForce, NetSuite, Slack, and proficient in Excel to manage and track inventory databases, Crunchtime Net-chef. Knowledge of the food and drink industry, including finances, inventory, payroll, forecasting and managing budgets.

Outstanding

Customer service skills. Excellent verbal and written communication. Understanding cleaning protocols, food safety precautions, and local laws and regulations. PSW - NACC Certified.

Financial Analyst - NuBorrow - Vaughan ON

(2025-10)

• Organize and maintain accounting documentation and assist with internal and external audit requirements.
• Ensure all accounting records comply with company policies, internal controls, and regulatory requirements.
• Provide general bookkeeping and accounting support to the finance team as required.
• Assist in preparing and processing payments for utilities, vendors, and other operational expenses.
• Maintain accurate and up-to-date financial records by establishing, updating, and balancing accounts using QuickBooks and Microsoft Excel.
• Record, review, and verify daily financial transactions related to mortgage operations, including loan disbursements, repayments, interest income, and administrative fees.

General Manager - Five Guys - YNS Toronto ON

(2025-03 - 2025-10)

Controls day-to-day operations by scheduling, ordering, and developing the restaurant team members. Controls profit & loss, by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions. Ensures that the restaurant is compliant with the preventative maintenance program with regard to facility, equipment, and exterior maintenance.

Assistant General Manager - Five Guys - Toronto ON, Leaside

(2024-05 - 2025-03)

Assists General Manager in day-to-day operations with tasks including scheduling, ordering, and team development. Maintains fast, accurate service, ensures an unsurpassed guest experience, and ensures that all products are consistent with company standards.

Food Service Supervisor - Five Guys - Toronto ON, Leaside

(2023-01 - 2024-05)

Maintaining store operations, including supervision of staff and overall cleanliness of the restaurant.

Food Service Supervisor - Compass Group - Toronto ON

(2023-03 - 2024-07)

• Manage personnel, oversee food product production, do cash counts, set shift schedules, and train new staff.
• Ensure that the Hazard Analysis and Critical Control Point (HACCP) guidelines are adhered to during food preparation.
• Learn from and help the Manager address labour concerns, monitor and report weekly inventory, sales income, labour, and food costs.

Team Member - Five Guys - Toronto ON

(2022-05 - 2023-01)

• Maintained friendly, fast and accurate service, ensures an excellent customer experience, and makes sure all products are consistent with company standards.
• Took food orders, ringing up sales and service food over the counter.
• Prepared and cooked menu items.

Customer Service Representative - Collective Solution - Manila, Ph

(2021-10 - 2022-01)

• Utilize Salesforce, Customer Care tool, Slack, NetSuite as a CSA manage up to maximum 100 client per day.
• Received, processed and verified the accuracy of customer's request regarding shipping, order status, returns and claims.
• Maintained consistent metrics with regard to client satisfaction, responses, per minute and quality assurance.

Finance / Administrative Officer - Island Treats Corporation - Laguna Ph

(2010-08 - 2015-10)

• Manage the Finances of the Island Treats Corporation, including (6) Branches and Wtreats Inc., Including (4) Branches- Chic boy restaurant.
• Supervise Finance Department personnel to ensure the timely submission of management reports, including the performance of budget reviews.
• Encode and prepare Cash receipt and Cash Disbursement.
• Monitor acconts payable and accounts receivable.
• Prepared check voucher.
• Prepared and compute vat output and vat input.
• Monitor Sales and Expense of all 6 Branches.

Accounting Assistant - Island Treats Corporation - Laguna Ph

(2010-08 - 2010-11)

• Encode and prepare Cash receipt and Cash Disbursement.
• Monitor acconts payable and accounts receivable.
• Prepared check voucher.
• Prepared and compute vat output and vat input.
• Monitor Sales and Expense of all 6 Branches.

Front Desk Officer - Intouch Day Spa - Makati Metro Manila

(2006-05 - 2006-11)

• Managed operation of the Front desk including cashier.
• Ensure that policies and procedures are complied with the highest standard of service and guest satisfaction.
• Review room availability status, room blockage and special request on a daily basis through working closely.
• Ensure that budget and cost effectiveness at the Front desk are achieved.
• Payroll, Handle all guest complaints, review and compliments.
• Review expense and income.

Customer Service Associate - Advanced Contact Solutions - Makati Metro Manila

(2004-05 - 2005-09)

• Prepared customer inquiries, products, services and processes.
• Directly interact with customers to provide information on products and services resolve problems, and offer general assistance. Associats handle complaints, document incidents, and report requests for further assistance to superiors.
• Improved quality service by recommending improved processes; Identifying new product and service applications.

Personal Support Worker Certificate - Personal Support Worker Certificate Program, NACC Curriculum - JRS College (2025-03 - 2025-09)

Diploma - Hospitality - Hotel Operations Management, School of Hospitality, Tourism and Culinary Arts - Centennial College (2022-05 - 2023-08)

Bachelor of Science in Commerce - Major in Management - Colegio de San Juan de Letran (2000-06 - 2004-04)