Retirement Benefits-Refunds Administrative Support Analyst - Massachusetts State Board of Retirement - Boston, MA USA
(2023-01 - 2025-12)
- Accurately executed data entry of survivor's benefit, refund requests, and other related transactions, obtained additional documents/information as necessary, and conducted required follow-up to ensure timely completion.
- Performed research related to creditable services, salaries, beneficiaries, and retirement contributions to support accurate processing and calculations.
- Provided customer service and responded to inquiries from members and beneficiaries by telephone and in-person.
- Followed up on recovering outstanding fund balances.
- Manage workflow through OnBase electronic content management system.
- Developed ability to perform tasks associated with Board's scanning and microfilm research software.
- Ensured data was accurate and complete, coordinating with internal departments and contacting various agencies, organizations, and constituent groups as necessary.
- Maintained working knowledge of each department within MSRB.
- Developed ability to understand and explain to members the procedures of each department related to applicable transactions.
- Provided support and assistance to the various departments within the MSRB. Maintained accurate records in the Board's custom software program (MARIS), performed daily scanning and accurate indexing of all incoming and outgoing documentation, adhered to Treasury and MSRB employment policies.
Customer Service/Mailroom Assistant - Massachusetts State Board of Retirement - Boston, MA USA
(2021-01 - 2023-12)
- Knowledge of Retirement Board units, staff, and their functions.
- Handled incoming, outgoing mail following an established schedule.
- Processed and delivered all internal mail received from the USPS, Central Mail Room, the State House, and Computer Operations, following an established schedule. Prepared as necessary for submission to document scanning unit.
- Monitored and maintained copiers, mailroom technology, and related supplies III.
- ECM (Electronic Content Management) uploading, separating, and indexing documents in ONBASE.
- IT support (toner/cartridge replacement) troubleshooting, paper jamming and network assistance.
- Ordered and printed supplies (office papers, cover letters, office signs, office supplies)
- Tracked and kept records of all mail and office data.
- Mailroom assistant (received, processed and distributed to proper departments)
- Directly assisting Office managers and other managers in various projects.
- Directly in contact with vendors regarding purchases.
- Knowledge of refund application creation on MARIS.
- Answered phones, managed emails, and tracked packages and documents.
Mailroom / Office Management Supervisor - The Millenium Group inc. / First church of Christ - Sanofi Genzyme - Boston, MA USA
(2017-01 - 2021-12)
- Received, sorted and processed mail documents, packages, and supplies; notified recipients.
- Delivered and picked-up mail on scheduled runs.
- Recorded, processed accountable mail information and maintain logs.
- Tracked, and resolved mail problems with USPS, express and local delivery services.
- Prepared mails and packages for external shipment and coordinated deliveries and pick-ups (may include USPS pickup/delivery).
- Performed quality checks on outbound mail.
- Used common mail services including fax, air express, postal services.
- Filled out shipping forms and/or entered electronically in shipping terminal per the job ticket.
- Performed finishing work on documents to be mailed, such as folding and insertion.
- Performed electronic mail distribution (open, mail prep, scan and distribute)
- Performed fulfillment functions, such as assembly, packaging, shipping and tracking of kitted materials.
- Followed mailroom security procedures.
- Barcoded tracking or scanning incoming mail and packages.
- Performed logging, transmission, receipt and timely distribution of faxes.
- Shipping and receiving using automated system to track and manage activity.
- Monitored, ordered, replenished supplies inventory, mail and distribution activities.
- Arranged alternative courier or shipping services to meet customer requirements.
- Fully operated, cleaned and maintained all shipping and mail equipment.
- Determined output packaging per packaging standards (e.g. process for books, tabs, etc.)
- Services to BDS (Boston Documents Systems) Copier maintenance, Copier cartridge replacements, Paper jam, Imaging system replacement.
Mail Room /Office management Clerk - Xerox - Boston, MA USA
(2011-01 - 2017-12)
- Received, sorted and processed mail documents, packages, and supplies; notified recipients.
- Delivered and picked-up mail on scheduled runs.
- Recorded and processed accountable mail information, maintain logs.
- Tracked, and resolved mail problems with USPS, express and local delivery services.
- Prepared mails and packages for external shipment and coordinated deliveries and pick-ups (may include USPS pickup/delivery).
- Performed quality checks on outbound mail.
- Used common mail services including fax, air express, postal services.
- Filled out shipping forms and electronically entered in shipping terminal.
- Performed finishing work on documents to be mailed, such as folding and insertion; electronic mail distribution; mail prep; scan, and assembly; packaging; shipping and tracking of kitted materials.
HELPDESK ASSISTANT - United Nations (MINUSTAH: United Nations Stabilization Mission in Haiti) - Port-au-Prince, Haiti
(2005-01 - 2010-12)
- Received and logged problem calls or service requests in the automated tracking system with minimum delay.
- Created and assigned service requests in accordance with established procedure.
- Resolved as many problems calls or services requests on initial contact.
- Diagnosed and resolved hardware, software, or connectivity problems with minimum delay.
- Assisted in monitoring personal computers running the UN software system to ensure accurate distributions.
- Performed first and/or second level desktop troubleshooting, if the problem persisted, elevated to higher level in accordance with procedures.
- Provided basic training to employees on the use of standard systems.
- Logged all actions in the automated tracking system, including site survey information, steps taken to resolve problems or to complete task, status, etc.
- Detected problems patterns and recommended solutions.
- Performed tasks related to scheduled service requests, including equipment replacement, equipment repair; equipment installation/de-installation, software installation, LAN connection, returns to stock, site surveys, etc.
- Assisted in responding to requests from user offices and assisted in deploying/configuring systems to conform to infrastructure standards.
- Kept abreast of developments in technology both in the UN and in the industry in general.
Night Auditor - Front Desk Assistant - Hotel Villa Creole S.A - Pétion-Ville, Haiti
(1999-01 - 2005-12)
- Received and checked-in guests, provided information, and assisted with requests and complaints.
- Handled telephone's calls; reservations; scheduled wake-up calls and managed hotel inventory for rooms and vacancies.
- Accounting and Auditing: Balanced cash drawers, reconciled receipts with cash, verified end-of-day transactions, and prepared detailed daily financial reports for management.
- Communicated with housekeeping and maintenance departments to ensure guests satisfaction.
