Technical Delivery Manager (Agile Project Manager → Product Owner) at Swapcard (Avolio / Launchpad platform) (2021-06 – 2026-07)
Global event-technology company; Avolio/Launchpad is a ~15-year-old, highly customizable event-management platform serving enterprise clients such as Informa.
- Took ownership of a disorganized delivery process for a team of 5 developers and 1 QA, restructuring it into well-defined sprints and a predictable delivery flow.
- Introduced a weekly rotating "firefighter" role to own SLA support tickets for the largest client (Informa), eliminating duplicated effort and significantly improving overall flow.
- Built and maintained a developer performance tracker (points delivered vs. time off per sprint) to improve capacity planning and sprint commitments across the team.
- Owned the full LOE (Level of Effort) lifecycle for Informa's annual feature budget — analysis, mockups, feasibility validation with developers and clients, estimation, client approval, sprint inclusion and delivery timelines — ensuring the client's budget was fully delivered every year.
- Represented delivery in weekly client calls with Informa, reporting SLA status and RFC progress and coordinating UAT and production release timelines.
- Rolled out the same delivery discipline to a second squad (Registration), improving its sprint management and delivery predictability over roughly a year.
- Led sprint delivery through a major platform transformation (Avolio → Launchpad), balancing new-UI bug fixes, ongoing UI/UX migration, net-new features and continued support of the legacy UI while both versions ran in parallel.
- Coordinated the launch of the new UI on January 27, 2025 and managed the phased migration of Informa to the new UI by June 2025, allowing the team to consolidate on a single version and stabilize delivery.
- Planned and executed the migration of the Avolio Jira instance into the Swapcard Jira instance, cleaning, restructuring and adapting workflows within existing constraints.
- Continuously improved Jira workflows, automations and processes for the team, and used AI tools (including codebase-aware assistants) to answer product/capability questions, automate repetitive documentation, and strengthen user stories and acceptance criteria.
Technical Project Manager at Ultrahaus Startup Studio (2020-02 – 2021-05)
Startup studio building and launching software products for founders across Canada, the USA and Brazil.
- Managed software projects from in-depth discovery through market launch for startups in Canada, the USA and Brazil.
- Maintained close client communication, typically weekly, to demonstrate progress, present working deliveries and report project status.
- Worked directly with the development team to prioritize deliveries that added customer value and to validate business assumptions as early as possible.
- Improved the studio's delivery process with better project management practices and clearer budget-expense visibility using Jira and Google Sheets.
Senior Systems Analyst / Technical Project Manager at Neogrid Software SA (2011-02 – 2018-10)
Global supply-chain synchronization company connecting major retailers and CPG brands to their supply chains through data-driven inventory replenishment.
- Led a cross-functional delivery squad (4–8 developers and QA) in Neogrid's Special Projects division — a startup-like unit building exclusive, high-value custom solutions for the company's largest retail and CPG clients, deepening client lock-in beyond Neogrid's off-the-shelf products.
- Promoted to Senior Systems Analyst in 2015 after leading squad delivery for four years, expanding scope across multiple concurrent client solutions.
- Served as single client focal point and Subject Matter Expert for the solutions under coordination, controlling all new-feature and support demands end-to-end.
- Ran all Agile ceremonies across 2-week sprints, tracking progress in dailies, surfacing delivery risks early, and renegotiating timelines transparently with clients when needed.
- Delivered custom portal solutions for globally recognized clients including Unilever, Whirlpool, Bimbo, Pernambucanas, B2W (Submarino / Americanas.com), Lojas Americanas and Leroy Merlin — spanning new builds, feature expansion and ongoing support.
- Built a reseller-performance portal for Unilever from the ground up, delivering sales analytics on every distributor against defined assortment targets and enabling performance-based incentives — delivered on schedule and expanded with new features over subsequent years.
- Built a document-reconciliation platform from scratch on a microservices architecture, validating relationships across orders, change orders, e-invoices and disputes flowing through Neogrid's products — designed for scalability and productization.
- Scoped and authored priced commercial proposals (solution design, new and modified business flows, impact, risks, effort and delivery estimates) that clients approved before development began.
- Monitored squad-member performance and coached individuals directly, and shared successful practices across squad leads so proven approaches spread through the division.
- Owned database design as the foundation for development, tuned performance with a DBA, and produced SQL reports for clients and support; maintained documentation in Atlassian Confluence and Jira.
Business Systems Analyst at Be Wireless Mobile Solutions (Zenvia) (2010-07 – 2011-02)
Latin American market leader in SMS messaging solutions.
- Conducted and documented the full requirements-gathering process for a FINEP-sponsored (Brazilian government R&D agency) project, delivering functional requirement specifications, scope statement and project risks.
- Prepared monthly reports and quarterly presentations for the project sponsor to track progress and milestones.
Software House Leader / Business Systems Analyst at Voiza Inteligência em TI (2007-08 – 2010-06)
IT consultancy operating with companies across southern Brazil, in partnership with the Federal University of Pelotas (UFPel).
- Coached and managed a team of 10–12 Computer Science students with no prior professional experience, delivering complex software solutions for financial and retail clients using Agile (Scrum).
- Served as liaison between university staff, company owners, clients and the development team, creating a collaborative and committed work environment.
- Owned requirements-gathering meetings and worked with stakeholders to define the best system solution.
