Front Store Manager - Shoppers Drug Mart - Oshawa, ON
(2007-09)
- Managed daily front-store operations, ensuring excellent customer service, operational efficiency, and compliance with company policies.
- Led, coached, and developed a team of retail employees through training, performance management, and ongoing support.
- Oversaw staffing, scheduling, and labour management to meet business needs while maintaining productivity targets.
- Monitored sales performance, implemented merchandising strategies, and drove achievement of store sales and profitability goals.
- Managed inventory control, including ordering, receiving, stock replenishment, and loss prevention initiatives.
- Ensured visual merchandising standards and promotional programs were executed according to company guidelines.
- Handled customer concerns and escalated issues professionally, maintaining high levels of customer satisfaction.
- Supervised cash management processes, including deposits, cash balancing, and adherence to financial controls.
- Maintained a safe, clean, and organized store environment while ensuring compliance with health and safety regulations.
- Collaborated with pharmacy and store leadership teams to support overall store objectives and improve customer experience.
- Coached Assistant Managers in leadership, operations, and team management, supporting their advancement to Front Store Manager positions.
Owner/Programmer - Cypher script Inc. - Whitby, ON
(2012-10 - 2015-06)
- Designed, developed, and maintained custom software applications using C# and VB.NET.
- Created and managed database solutions utilizing Microsoft SQL Server and Microsoft Access.
- Analyzed business requirements and translated them into efficient, user-focused software solutions.
- Provided application support, troubleshooting, and system enhancements to improve operational performance.
- Delivered software solutions for General Motors' Oshawa Assembly and Paint Plants, supporting manufacturing and business operations.
- Collaborated with stakeholders to identify process improvements and implement technology-driven solutions.
- Completed additional contract projects for BullyingCanada and Herbal One, developing and supporting custom business applications.
Packer/Shipper - Temporary - Tracelogix Corporation - Whitby, ON
(2005-06 - 2006-01)
- Packaged computer monitors and related equipment using Instapak protective packaging systems to ensure safe transport.
- Applied shipping labels and verified package information for accuracy and compliance with shipping requirements.
- Picked and prepared products for shipment and delivery based on customer orders and inventory documentation.
- Maintained accuracy and efficiency in a fast-paced warehouse environment.
- Assisted with inventory handling, order fulfillment, and general warehouse operations.
- Followed workplace safety procedures and quality standards while meeting productivity targets.
Shift Manager - Arby's - Whitby, ON
(2000-01 - 2005-01)
- Supervised daily restaurant operations, ensuring efficient service, food quality, and compliance with company standards.
- Led and motivated team members during shifts, delegating tasks and providing coaching to maintain productivity and customer satisfaction.
- Assisted with training, and onboarding new employees.
- Managed cash handling procedures, including register reconciliation, deposits, and adherence to financial controls.
- Monitored inventory levels, ordered supplies, and helped minimize waste to control operating costs.
- Addressed customer inquiries and resolved concerns promptly and professionally to ensure a positive dining experience.
- Ensured compliance with food safety, sanitation, and workplace safety regulations.
- Assisted in opening and closing procedures, including preparing reports, securing the facility, and completing administrative tasks.
