Richard Oda

Recent Graduate at Lighthouse Labs in Full Stack Development

I have a passion for anything tech.

I enjoy pushing myself to my limits and learning new things.

City Of Richmond Clerk Treasury

• Assisted an average of 60 taxpayers daily, ensuring accurate payment processing and addressing inquiries promptly. 09/2018 – present Richmond
• Achieved a 95% resolution rate with billing issues, ensuring customer satisfaction and accurate billing records. •Facilitated seamless operations by maintaining open and effective communication with both co-workers and customers, optimizing workflow.
• Successfully identified and resolved discrepancies in end-of-day balancing, leading to an 80% decrease in errors and smoother financial reporting.

Outside of this, I have many years in various customer service roles

Diploma: Full-Stack Web Development Lighthouse Labs 10/2023

Completed many projects during bootcamp

Bachelor of Arts Major in Criminology Simon Fraser University 09/2022