Richard Oda

Recent Graduate at Lighthouse Labs in Full Stack Development

I have a passion for anything tech.

I enjoy pushing myself to my limits and learning new things.

City Of Richmond Clerk Treasury

•Assisted an average of 60 taxpayers daily, ensuring accurate payment processing and addressing inquiries promptly. 09/2018 – present Richmond

•Achieved a 95% resolution rate with billing issues, ensuring customer satisfaction and accurate billing records. •Facilitated seamless operations by maintaining open and effective communication with both co-workers and customers, optimizing workflow.

•Successfully identified and resolved discrepancies in end-of-day balancing, leading to an 80% decrease in errors and smoother financial reporting.

Outside of this, I have many years in various customer service roles

Diploma: Full-Stack Web Development Lighthouse Labs 10/2023

Completed many projects during bootcamp

Bachelor of Arts Major in Criminology Simon Fraser University 09/2022