Richard Smith

I have worked across the globe, and I'm a dedicated team player who specializes in the field of technology. I want to work for a company that can match my ambition as an individual and also have the same belief in the word "team". I believe in commitment to the cause, no excuses, just solutions. I feel in my 25+ years in I.T would be a valuable asset to any company.

Information Systems Manager at Sepro Mineral Systems (2020-08 – Present)

Sepro Mineral Systems is a $50M mining equipment supply company. Responsible for supporting 200 employees across the globe.

• Manage software assurance agreements (Microsoft, VMware, Autodesk)
• Implemented a new ticketing system to handle support tickets more efficiently
• Implemented security awareness training company-wide
• Implemented a new onboarding and offboarding process
• Manage the Office 365 system
• Project Lead for on-site Exchange Server to Microsoft 365 Cloud
• Manage deployment agents (Kaseya, Naverisk)
• Software licensing audits, continually monitoring requirements
• SIP trunking diagnostics and system management (Panasonic, Microsoft Teams, NEC)
• Manage and maintain a 200-user enterprise ERP system (Industrious ERP)
• Manage Toshiba MFP's
• Manage the Darktrace platform security system
• Manage and maintain the office network equipment (Sonicwall, Ubiquiti, HP, Dell, Aruba, Cisco, switches, and firewalls)
• Manage Pipedrive CRM
• Project lead migration to Microsoft Dynamics 365 CRM
• Responsible for the company's storage and backup solutions, Datto
• Managed company websites, comfortable with WHM, Cpanel, Webmin, WordPress, and other webhosting tools
• IT cost control and inventory management
• Working with various OS Windows Server 2008/2012/2016 Windows XP/7/8/10 Linux
• Manage virtualization environment (VMware, Hyper-V, Oracle)
• Responsible for asset management and lease agreements
• Responsible for vendor management and negotiation
• Worked with inventory management systems such as Asset Panda, Boost
• Responsible for all on-site servers
• Active Directory management
• Responsible for $750,000 in spending budget
• Manage all office telephony from mobility to the VoIP infrastructure
• Manage remote offices spread across the globe, Canada, the UK, Brazil, and Australia

I.T Manager at Thomson Power Systems (2018-05 – 2020-08)

Thomson Power is a $50M electrical supply company. Responsible for supporting 200 employees across the globe.

• Manage software assurance agreements (Microsoft, VMware, Autodesk)
• Manage the Office 365 system
• Project lead over 30 team members during move to our new 250k SQFT facility
• Project Lead for ERP & CRM Implementations (Microsoft & Infor)
• Implemented Time & Attendance solution (Kronos)
• Manage software deployment (Landesk, Citrix)
• Software licensing audits, continually monitoring requirements
• SIP trunking diagnostics and system implementations (Avaya, NEC, Aastra, PBX, Freeswitch)
• Manage and maintain a 150-user enterprise ERP system (Visual Manufacturing Enterprise)
• Manage Konica Minolta MFP's
• Manage the security and access card system
• Manage and maintain the office network, including Palo Alto, Cisco, Netgear, Sonicwall, and Pfsense) switches and firewalls
• Manage Microsoft 2011 CRM
• Responsible for the company's storage and backup solutions
• Manage Unisphere storage application
• IT cost control
• Working with various OS Windows Server 2008/2012/2016 Windows XP/7/8/10 Linux
• Manage virtualization environment (VMware, Hyper-V, Oracle)
• Responsible for asset management and lease agreements
• Responsible for all on-site servers
• Active Directory management
• Project lead migration to Microsoft Dynamics 365 CRM
• Responsible for the company's storage and backup solutions, Datto
• Managed company websites, comfortable with WHM, Cpanel, Webmin, WordPress, and other webhosting tools
• IT cost control and inventory management
• Responsible for vendor management and negotiation
• Worked with inventory management systems such as Asset Panda, Boost
• Responsible for $750,000 in spending budget
• Manage all office telephony from mobility to the VoIP infrastructure
• Manage remote offices spread across the globe, Canada, the UK, Brazil, and Australia

Director Of Operations at Emco (2011-10 – 2018-04)

• IT installation and support for customers
• Built, configured, and managed mail & web servers (Plesk, CPanel)
• On and off-site hardware diagnostics and resolution
• Remote server management (RDP, VNC, TeamViewer)
• System upgrades (i.e., Mac, PC, laptop)
• Working with Linux (Red Hat, CentOS, Ubuntu), Windows, and IOS systems
• Network configuration and implementation
• Interconnected with businesses and providing viable business solutions consisting of networking and telephony / VoIP
• Provided comprehensive load-balancing solutions
• Set up and programmed new accounts on a VoIP PBX (Avaya, NEC, Aastra, PBX, Freeswitch) platforms
• Software implemented on a business network
• Installed and monitored security systems on small to medium-sized businesses
• Client migrations involving VoIP systems, web hosting, and access card systems (Ict Protege WX, Apache, Postfix)
• Inventory purchasing control and barcode implementation
• Coordinated technical services with multiple vendors
• Imported and exported goods in the tech industry

Enterprise Solutions Manager at Uniserve Communications Corporation (2009-03 – 2011-10)

• Installed & supported enterprise customers for all technical projects
• Interconnected with business clients for setup, evaluation, and testing
• Set up and programmed new accounts
• Client migrations
• Product purchasing
• Coordinated technical services
• Product evaluation for all new product offerings
• Sales & marketing support

Enterprise Solutions Manager at Galaxy Multimedia Corp (2007-01 – 2009-01)

• Installed and supported business clients
• Interconnected with business clients for setup, evaluation, and testing
• Set up and programmed new accounts
• Performed client migrations
• Site evaluations and pre-field work
• Product purchasing
• Coordinated technical services
• Product evaluation for new product offerings
• Sales & Marketing support

Operations Manager at Skybridge Communications (2004-01 – 2007-01)

• Installation and support of business customers
• Interconnect and business clients' setup, evaluation, and testing
• Set up and programmed new accounts
• Mail and web server implementation and maintenance
• Site evaluations and pre-field work
• Product purchasing
• Coordinated technical services
• Product evaluation for new product offerings
• Business-grade network Implementation
• Sales & Marketing support

Office Manager at The Executive Group (1998-03 – 2001-12)

• Recruited and selected new candidates
• Conducted orientation of new staff members
• Identified and organized training programs for staff
• Delegated and coordinated work tasks
• Managed performance, including evaluations and feedback
• Responsible for the fleet of 50+ company vehicles
• Evaluated existing procedures

High School Diploma – Hurlingham Academy (1993)

Bachelor's Degree in Computer Science – University of Surrey (1995)