Information Systems Manager at Sepro Mineral Systems (2020-08 – Present)
Sepro Mineral Systems is a $50M mining equipment supply company. Responsible for supporting 200 employees across the globe.
- Manage software assurance agreements (Microsoft, VMware, Autodesk)
- Implemented a new ticketing system to handle support tickets more efficiently
- Implemented security awareness training company-wide
- Implemented a new onboarding and offboarding process
- Manage the Office 365 system
- Project Lead for on-site Exchange Server to Microsoft 365 Cloud
- Manage deployment agents (Kaseya, Naverisk)
- Software licensing audits, continually monitoring requirements
- SIP trunking diagnostics and system management (Panasonic, Microsoft Teams, NEC)
- Manage and maintain a 200-user enterprise ERP system (Industrious ERP)
- Manage Toshiba MFP's
- Manage the Darktrace platform security system
- Manage and maintain the office network equipment (Sonicwall, Ubiquiti, HP, Dell, Aruba, Cisco, switches, and firewalls)
- Manage Pipedrive CRM
- Project lead migration to Microsoft Dynamics 365 CRM
- Responsible for the company's storage and backup solutions, Datto
- Managed company websites, comfortable with WHM, Cpanel, Webmin, WordPress, and other webhosting tools
- IT cost control and inventory management
- Working with various OS Windows Server 2008/2012/2016 Windows XP/7/8/10 Linux
- Manage virtualization environment (VMware, Hyper-V, Oracle)
- Responsible for asset management and lease agreements
- Responsible for vendor management and negotiation
- Worked with inventory management systems such as Asset Panda, Boost
- Responsible for all on-site servers
- Active Directory management
- Responsible for $750,000 in spending budget
- Manage all office telephony from mobility to the VoIP infrastructure
- Manage remote offices spread across the globe, Canada, the UK, Brazil, and Australia
I.T Manager at Thomson Power Systems (2018-05 – 2020-08)
Thomson Power is a $50M electrical supply company. Responsible for supporting 200 employees across the globe.
- Manage software assurance agreements (Microsoft, VMware, Autodesk)
- Manage the Office 365 system
- Project lead over 30 team members during move to our new 250k SQFT facility
- Project Lead for ERP & CRM Implementations (Microsoft & Infor)
- Implemented Time & Attendance solution (Kronos)
- Manage software deployment (Landesk, Citrix)
- Software licensing audits, continually monitoring requirements
- SIP trunking diagnostics and system implementations (Avaya, NEC, Aastra, PBX, Freeswitch)
- Manage and maintain a 150-user enterprise ERP system (Visual Manufacturing Enterprise)
- Manage Konica Minolta MFP's
- Manage the security and access card system
- Manage and maintain the office network, including Palo Alto, Cisco, Netgear, Sonicwall, and Pfsense) switches and firewalls
- Manage Microsoft 2011 CRM
- Responsible for the company's storage and backup solutions
- Manage Unisphere storage application
- IT cost control
- Working with various OS Windows Server 2008/2012/2016 Windows XP/7/8/10 Linux
- Manage virtualization environment (VMware, Hyper-V, Oracle)
- Responsible for asset management and lease agreements
- Responsible for all on-site servers
- Active Directory management
- Project lead migration to Microsoft Dynamics 365 CRM
- Responsible for the company's storage and backup solutions, Datto
- Managed company websites, comfortable with WHM, Cpanel, Webmin, WordPress, and other webhosting tools
- IT cost control and inventory management
- Responsible for vendor management and negotiation
- Worked with inventory management systems such as Asset Panda, Boost
- Responsible for $750,000 in spending budget
- Manage all office telephony from mobility to the VoIP infrastructure
- Manage remote offices spread across the globe, Canada, the UK, Brazil, and Australia
Director Of Operations at Emco (2011-10 – 2018-04)
- IT installation and support for customers
- Built, configured, and managed mail & web servers (Plesk, CPanel)
- On and off-site hardware diagnostics and resolution
- Remote server management (RDP, VNC, TeamViewer)
- System upgrades (i.e., Mac, PC, laptop)
- Working with Linux (Red Hat, CentOS, Ubuntu), Windows, and IOS systems
- Network configuration and implementation
- Interconnected with businesses and providing viable business solutions consisting of networking and telephony / VoIP
- Provided comprehensive load-balancing solutions
- Set up and programmed new accounts on a VoIP PBX (Avaya, NEC, Aastra, PBX, Freeswitch) platforms
- Software implemented on a business network
- Installed and monitored security systems on small to medium-sized businesses
- Client migrations involving VoIP systems, web hosting, and access card systems (Ict Protege WX, Apache, Postfix)
- Inventory purchasing control and barcode implementation
- Coordinated technical services with multiple vendors
- Imported and exported goods in the tech industry
Enterprise Solutions Manager at Uniserve Communications Corporation (2009-03 – 2011-10)
- Installed & supported enterprise customers for all technical projects
- Interconnected with business clients for setup, evaluation, and testing
- Set up and programmed new accounts
- Client migrations
- Product purchasing
- Coordinated technical services
- Product evaluation for all new product offerings
- Sales & marketing support
Enterprise Solutions Manager at Galaxy Multimedia Corp (2007-01 – 2009-01)
- Installed and supported business clients
- Interconnected with business clients for setup, evaluation, and testing
- Set up and programmed new accounts
- Performed client migrations
- Site evaluations and pre-field work
- Product purchasing
- Coordinated technical services
- Product evaluation for new product offerings
- Sales & Marketing support
Operations Manager at Skybridge Communications (2004-01 – 2007-01)
- Installation and support of business customers
- Interconnect and business clients' setup, evaluation, and testing
- Set up and programmed new accounts
- Mail and web server implementation and maintenance
- Site evaluations and pre-field work
- Product purchasing
- Coordinated technical services
- Product evaluation for new product offerings
- Business-grade network Implementation
- Sales & Marketing support
Office Manager at The Executive Group (1998-03 – 2001-12)
- Recruited and selected new candidates
- Conducted orientation of new staff members
- Identified and organized training programs for staff
- Delegated and coordinated work tasks
- Managed performance, including evaluations and feedback
- Responsible for the fleet of 50+ company vehicles
- Evaluated existing procedures
