Rick Cheung

Detail-oriented in management and data support professional with 2+ years of experience in data collection, data entry, record maintenance, documentation, customer communication, and day-to-day operational support. Experienced in collecting and organizing information from multiple sources, maintaining accurate records, reviewing data for completeness and consistency, and following up with internal teams and customers to resolve issues.

E-Commerce Sales Analyst / Coordinator at Dot Lighting (Canada) Inc. (2024-04 – 2026-05)

• Provided day-to-day administrative and operational support for sales, customer, and project activities.
• Collected, entered, updated, and maintained business information across Excel, CSV files, databases, and internal systems.
• Maintained accurate records by reviewing information for completeness, consistency, and potential errors before use by internal teams.
• Performed regular data audits and quality checks, identifying missing, duplicate, inconsistent, or inaccurate records and following up to resolve discrepancies.
• Prepared and organized documentation including sales records, product information, pricing information, project details, payment records, and internal process documentation.
• Used Microsoft Excel to enter, organize, reconcile, and summarize large amounts of business information using Pivot Tables, VLOOKUP, XLOOKUP, and advanced formulas.
• Coordinated with sales, operations, warehouse, and project teams to collect information, resolve issues, and keep tasks and requests moving forward.
• Investigated discrepancies between source records and reports, identified the cause of the issue, and worked with the appropriate team to correct the information.
• Used SQL to retrieve and verify information from business databases when investigating records and preparing reports.
• Managed multiple requests and priorities while maintaining accuracy and meeting operational deadlines.
• Supported improvements to data collection and administrative processes by identifying repetitive manual steps and helping establish more efficient workflows.

Machine Learning Intern at Gliese AI (2024-04 – 2024-08)

• Collected, organized, cleaned, and validated datasets to support internal projects and applications.
• Reviewed data for completeness and consistency before it was used for analysis.
• Used SQL to retrieve and work with structured data from databases.
• Maintained documentation related to data processing workflows and project requirements.
• Collaborated with team members to clarify data requirements and resolve data-related issues.

Postgraduate Certificate in Applied AI Solutions Development – George Brown College (2023-09 – 2024-08)

Bachelor of Engineering / Bachelor of Science in Computer and Communication Engineering – National Kaohsiung University of Science and Technology