Riju Easow

Senior IT Project Manager and Business Analyst with 10+ years and $30M+ delivered across systems development, integration, and application modernization programs in health care, public sector, and financial services (CIHI, Amgen, TD Bank, RBC, Co-operative Bank). PMP certified and experienced subject matter expert on PMO governance, stage-gate frameworks, and PMI methodology, promoting process adherence across internal IT teams and vendor partners Identifies, monitors, and mitigates project risks, issues, and change impacts, and prepares mitigation options and recommendations for directors, steering committees, and project sponsors. Directs external vendors and vendor resources (Deloitte, Experian, Kyndryl, Capgemini, Infosys) through SOW negotiation, contract accountability, and performance management.

Hands-on business analyst: requirements gathering, impact analysis, functional and non-functional requirements, and BPM/BPMN process design across clinical, business, and technical stakeholder groups. Manages project financials, including $10M+ funding envelopes, CAPEX/OPEX planning, monthly forecasts, and budget variance reporting. Delivers across waterfall, Agile, and hybrid models, with strong business relationship management skills and the ability to explain technical issues in business terms to audiences from engineers to executives.

Delivery Manager - Cognizant Technologies (Amgen) - Toronto, Canada

(2025-04)

• Lead concurrent workstreams within Amgen's Enterprise Delivery Office (PMO), owning scope, estimation, dependency management, risk mitigation, and release commitments across onsite, offshore, and vendor teams.
• Establish delivery cadence and escalation paths; maintain dashboards, RAID logs, action registers, and stakeholder analysis.
• Promote EDO governance standards and process adherence across delivery teams, maintaining templates, status reporting, and stage-gate artifacts; facilitate sprint and capacity planning where Agile is used.
• Key project — Infinitus AI Voice Agent & FastTrack rollout: implemented AI agent technology to autonomously navigate IVR systems and hold queues, freeing reimbursement specialists to engage only on live connects and saving roughly 20 minutes per call.

Delivery Manager - Cognizant Technologies (Co-operative Bank) - Manchester, UK

(2022-01 - 2025-02)

• Managed end-to-end delivery of API Led enterprise web and legacy application modernization programs, from assessment and planning through migration, deployment, and operational transition.
• Oversaw $10M+ funding envelopes, including financial tracking, monthly forecasts, and budget variance reporting to programme sponsors.
• Directed external vendors (Kyndryl, Experian) against contracted deliverables and service levels, escalating performance issues and driving corrective action.
• Monitored programme risks, issues, and change requests, developing mitigation options for review by sponsors and the steering committee.
• Drove cutover readiness, stabilization, knowledge transfer, and transition-to-operations, maintaining runbooks, decision records, and handover artifacts.
• Key project — Open Banking: compliance program aligned with PSD2-style regulatory frameworks to enable secure, MuleSoft API-led access to consumer financial data; also delivered new feature rollouts for SME customers.

Senior Project Manager - Cognizant Technologies (Coast Capital Savings) - Vancouver, Canada

(2020-12 - 2021-12)

• Managed distributed application development teams through full SDLC delivery of the enterprise API platform migration to AWS, overseeing scope, resource planning, milestone tracking, risk, and requirements.
• Led requirements gathering and stakeholder alignment across business and technology teams, building change readiness and buy-in ahead of the migration.
• Key project — Enterprise API Platform Modernization: rebuilt Experience, Process, and System API layers on AWS , coordinating requirements, development, testing, UAT, and deployment end to end.

Senior Project Manager - TD Bank (Consultant) - Toronto, Canada

(2019-08 - 2020-05)

• Agile Project Manager within TD Wealth Management rolling out company-wide digital transformation projects.
• Delivered projects within TD's enterprise PMO stage-gate governance framework, covering business case development, ATS/ATP approvals, and funding approvals, engaging risk, legal, audit, and compliance stakeholders at each approval gate.
• Built project plans, work-back schedules, and release roadmaps, timing stakeholder engagement to delivery needs.
• Ran readiness assessments to shape communication and training plans and move teams into BAU.
• Led TD's first Agile web application development project: an end-to-end customer-facing online account opening platform ($7M+), managing full SDLC from requirements through UAT and production.
• Key project — TD Wealth account opening ($7M+): delivered TD's customer-facing Investment account (RRSP/TFSA) opening application, including e-signature, document management, and workflow automation (Kofax, FileNet), across multiple vendor teams.

Senior Project Manager - Canadian Institute for Health Information (CIHI) - Toronto, Canada

(2019-01 - 2019-07)

• Central point of contact between project teams, vendors, and federal/provincial health stakeholders, managing communications and governance & executive status reporting across a pan-Canadian program.
• Led business analysis for the program, including requirements elicitation workshops, impact analysis, as-is/to-be process mapping (BPMN/Visio), and functional and non-functional requirements across clinical, business, and technical groups.
• Navigated a complex multi-jurisdictional environment involving Health Canada and provincial health ministries.
• Key project — Data Transformation (SOTOC): $5M+ initiative consolidating Canada-wide health organization and contact data into a single source of truth for national business intelligence.

Agile Project Manager - TD Bank (Consultant) - Toronto, Canada

(2016-11 - 2019-01)

• Led an enterprise initiative to launch end-to-end online account opening for Retail and Wealth clients.
• Delivered a $7M digital banking program, managing integrated delivery plans, dependency tracking, and financial reporting across multiple vendor workstreams.
• Managed SOW negotiations, contract accountability, and vendor performance (EsignLive, Fabsoft, HP Exstream, Deloitte, offshore vendors).
• Coordinated UAT across vendor teams: test scenarios, defect resolution, compliance sign-off, and implementation readiness.

Business and IT Project Manager - Manulife Financial / John Hancock - Toronto, Canada

(2011-10 - 2016-11)

• Sole PM accountable for end-to-end delivery within Manulife's enterprise framework, managing integrated plans, RAID logs, governance reporting, and operational readiness for waterfall projects; tracked budgets and vendor spend in Clarity PPM.
• Key projects: platform upgrades (WebSphere, AIX, Windows Enterprise rollout); Investment product launches (Guaranteed Income for Life, Mutual Fund Launch 2015).

Tech Lead (Credit Cards) - Royal Bank of Canada - Toronto, Canada

(2006-07 - 2011-09)

• Tech Lead for RBC's first WestJet co-branded Mastercard (Project Zorro).
• Delivered cheque-processing enhancements, paperless statements, and credit card launches; created the TSYS service-ticket BAU workflow.

Master of Business Administration (MBA)

Bachelor's in Engineering