Rimmel Kamran

Customer-focused retail professional with over five years of experience delivering exceptional customer service and supporting daily store operations in fast-paced retail environments. Experienced in cash office operations, employee scheduling, cash management, problem-solving, and collaborating with leadership teams to achieve operational goals. Recognized for strong communication, attention to detail, and the ability to coach and support team members while creating a positive customer experience.

Passionate about fashion, leadership, and helping teams succeed.

IT Service Desk - Niagara College

(2025-09 - 2026-04)

• Delivered front-line customer support in a fast-paced environment.
• Assisted with onboarding and account setup.
• Maintained confidential records.
• Coordinated with multiple departments to resolve issues.
• Managed competing priorities while delivering professional service.

Cash Office / Customer Service - Sobeys

(2022-07 - 2025-08)

• Supported store leadership with daily front-end operations.
• Assisted with employee scheduling and workforce coordination.
• Maintained confidential financial records and reconciled daily cash transactions.
• Prepared deposits while ensuring compliance with company policies.
• Worked closely with management to support operational efficiency.
• Investigated cash discrepancies and communicated solutions professionally.
• Delivered exceptional customer service in a high-volume retail environment.
• Resolved customer concerns professionally and efficiently.
• Collaborated with team members to maintain efficient store operations.

Part-Time Cashier - Sobeys

(2018-08)

• Processed POS transactions accurately and efficiently
• Maintained cash drawer integrity and supported overall store operations
• Assisted with customer inquiries, demonstrating patience and service excellence

Office Administration Executive (Co-op) - Niagara College (2024-09 - 2026-04)

Bachelor of Arts (Honours) - Psychology - Brock University (2017-09 - 2023-04)