SHIFT SUPERVISOR - Soul Restaurants Canada Inc. - KFC Restaurant at 251 Old Airport Road, Unit #1, Yellowknife, NT, X1A 0H4, Canada
(2023-11)
- Manage designated shifts ensuring that all company policies and procedures, are adhered to.
- Handle and address customer's complaints and concerns.
- Maintain the Speed of Service and Upselling targets through use of all provided tools.
- Complete all daily paperwork and in-store banking for the designated shift.
- Complete the end of shift/end of day stock check, highlighting discrepancies as necessary.
- Train staff in job duties and to follow sanitation & safety procedures.
- Ensure that food service meets standards of quality control.
- Ensures all cash handling procedures are upheld.
- Ensure that sufficient labour and supplies are available, taking corrective action where necessary.
- Establish methods to meet work schedules.
SERVICE ADVISOR HEAD - Weststar Auto Sales & Service Centre - San Matias, Guagua, Pampanga 2003 Philippines
(2021-08 - 2023-10)
- Performs daily appointment settings for incoming service customers.
- Greet all customers.
- Prepares Repair Estimate
- Follow-up customers with pending repair estimates.
- Prepares Repair Order.
- Prepares parts requisition slip.
- Checks from time to time with service mechanic the need to replace parts and recommends the same to customer.
- Performs Quality Checking of the unit.
- Prepares Service Bill.
- Performs aftersales follow-up calls after 48 hours of service.
SERVICE ADVISOR/ BOOKKEEPER - JD Mechanics Automotive Shop Co. - City of San Fernando Pampanga, Philippines
(2020-02 - 2021-07)
- Greets customers promptly and preparing checklist of the vehicle.
- Obtaining customer and vehicle information.
- Prepare a complete and accurate estimate cost for labor and parts.
- Monitor the progress of each vehicle throughout the day.
- Explaining all completed work and charges to customers.
- Compiles reports to show statistics such as cash receipts, accounts payable and receivable, profit and loss and other items pertinent to operation of business.
- Prepares and mails daily sales, income statements and expenses to the owner of the shop.
- Calculates employee wages from records or daily time card and prepares payroll checks.
- Compose and post online on the company's social media account.
- Communicate directly with clients and encourage trusting relationships.
- Ordering engine oil, auto parts and supplies for the maintenance of vehicles.
STORE SUPERVISOR - International Toy World Inc. - SM Downtown City of San Fernando Pampanga, Philippines
(2019-07 - 2020-01)
- Meeting sales goals
- Set an example to achieve excellence in customer service and maximize sales/profit
- Conducts PEP talks to the sales clerk and stock man.
- Assist with training and performance evaluation of store employees.
- Demonstrate leadership skills to meet the company's objectives.
- Sales Planning.
- Doing weekly and monthly reports. Action Plans as well.
- Ordering merchandise and ensuring completeness of stocks.
- Encouraging staff to spiel and suggest promotions to the customers.
ASSISTANT STORE MANAGER - Hansbury Inc. Tokyo Tokyo Restaurant - NLEX San Felipe City of San Fernando Pampanga, Philippines
(2017-12 - 2019-07)
Marketing and Scheduling Manager, Managing Payroll System, and Shift Manager
- Leads and develop people to execute outstanding Quality, Service, Cleanliness and Value, Build Sales and Control costs to deliver optimum business result for areas of accountability.
- Maintain critical standard for raw and finish product quality, service speed and quality, cleanliness and sanitation.
- Controls food cost, waste and cash while managing the shift and areas
- Positioning cycle of crew: Do counseling if needed, to improve their performance.
- Responsible for Food Safety, Quality and customers' convenience.
- Basic troubleshooting of small equipments. Managing safety and security of our restaurant.
- Give appreciative and constructive feedback to develop crew potentials.
- Respect and recognize crew to boost their morale and for them to be motivated in their job.
- Demonstrate the right way or casting the shadow of leader for the employees to be inspired and committed to their work.
- Coaching crew to create a harmonious relationship to make it easier for that person to learn and grow.
LOCAL STORE MARKETING - McDonald's Emirates Fast food Co. L.L.C - Golden Tower, Buhairah Corniche Road, Sharja, United Arab Emirates
(2014-05 - 2017-09)
- Providing excellent customer service.
- Updating and verifying all the staff in the store regarding upcoming and ongoing promotional products.
- Prepares daily, weekly and monthly inventory reports of premiums toys, Happy meal boxes and tray mats.
- Promoting teamwork and give directions/guidance to the staff so that the task are performed well and goals are achieved.
- Follows critical standards for product quality, service speed, safety and cleanliness.
- Verifying that customers are satisfied with their orders.
- Encouraging the counter person to suggest the promotional products.
SERVICE CREW - FRONT COUNTER - McDonald's Bayan - V. Tiomico St. Mirabes Bldg., City of San Fernando Pampanga, Philippines
(2009-07 - 2013-04)
- Providing excellent customer service.
- Serving hot and fresh sandwiches
- Ensuring that customers ordered are assembled properly in the kitchen
- Explaining menu items to customers.
- Answering questions from patrons about food and beverages.
- Responsible in food quality.
- Responsible in spoilage of raw and complete products.
