Riva Mando

Results-driven retail professional with several years of experience in sales, customer service, and store operations. Proven ability to support team leadership, meet sales goals, and deliver exceptional customer experiences in fast-paced environments.

Assistant Store Manager - Bentley - Vaughan, ON

(2022-07)

• Assisted with staff training, scheduling, and performance support to ensure excellent customer service.
• Helped achieve sales targets by maintaining visual merchandising standards and resolving customer concerns efficiently.
• Supported daily store operations, including opening/closing procedures, cash handling, and sales floor supervision.

Key Holder - Michael Kors - Vaughan, ON

(2021-09 - 2022-06)

• Opened and closed the store, managed cash deposits, and ensured compliance with company policies.
• Provided leadership on the sales floor by motivating associates and delivering high-end customer experiences.

Sales Associate - The Children's Place - Vaughan, ON

(2019-07 - 2021-08)

• Maintained organized sales floor through restocking, folding, and visual presentation standards
• Delivered friendly, fast customer service while assisting shoppers with product selection and sizing.

Advanced Diploma - Business accounting - Humber College

OSSD - Specialist High Skills Major - Business (SHSM) - St Jean De Brebeuf CHS