Technical Service Representative (Remotely) - Gatestone - Remote
(2023-11)
- Handling inbound call in busy environment
- Answer support tickets through various mediums
- Troubleshoot VOIP/connectivity problems
- Assist with setting up and configuring new accounts
- Train new users to configure and use our software application
- Use internal tools to document issues and unexpected errors
Desk side Analyst - HCL Technologies LTD. / Suncor Mildred Lake Site - Fort McMurray, AB
(2022-02 - 2023-07)
- Providing support for on call escalations and doing root cause analysis of the given issue
- Resolving incidents, request and tasks associate with end user computer equipment and software
- Providing technical support including installation, deployment and maintenance of company PC, laptops and LAN hardware, software, scanner, printer problems and various peripherals including air cards, android devices and iPhones
- Responds to and diagnoses problems through walk-ins and/or phone discussions, email correspondence, online chat, or online ticketing system with users
- Creating, maintaining account information including rights, security and groups through Active Directory
- Maintaining Inventory, allocating cost management with positive attitude and desire to provide remarkable customer service
- Having Solid working knowledge of information systems terminology, concepts, practices and regulatory standards
- Executing and prioritizing tasks in a challenging environment with strong verbal and written communication skills, with the ability to convey information in a clear and concise manner
- Resolving and updating tickets independently within agreed SLA of the ticket volume and time into snow mobile ticketing system
Front Desk Agent / Night Auditing - Super 8 - Fort McMurray, AB
(2019-04 - 2022-02)
- Duties included: payroll, typing, filing, answering phones, scheduling, calendaring, record keeping, coordinating meetings and conferences, obtaining supplies, sorting & distributing mail
- Required to work on special projects to include recording, compiling, retrieving, reporting and analyzing information
- Assisted with guests needs, responded promptly and acknowledged all guests
- Adhered to all standard operating procedures and understood all hotel processes and policies
- Selling the hotel's features and benefits over the phone, and in person at the front desk
- Securing of reservation (sale) & providing product knowledge to the customer upon entry
- Responded to guest concerns by seeking to understand & resolve with an effective solution
- Trained Cleaning staff when required
Customer Service Assistant - Payless Shoe Source - Fort McMurray, AB
(2017-03 - 2019-04)
- Answered customers telephone calls promptly and in an appropriate manner
- Alerted customers upon entry to store about upcoming sales events and promotions
- Managed teams including training staff, handled vacation bookings, managed lockers, supervised and directed all merchandise and shipment processing
- Assisted with planners, schedulers and FLS to print out the weekly schedule
- Handled work order history, payroll, SES approval, Vacation logs, contractor timesheets and managing the teams SharePoint updates, SAP notification updates
- Provided administrative support to an area leader (typically) or an individual contributor at corporate
Office Administrator (HR Department) - Diversified Transportation Ltd - Fort McMurray, AB
(2018-06 - 2018-08)
3 Months Contract
- Responsible for updating all employee and client confidential documents in JD Edward software
- Daily data entry with Various software programs
- Maintained emergency personnel files on each employee ensuring they are kept in a secure, locked place
- Excellent knowledge of word, excel, access, outlook, sage 50, typing, filling etc.
- Completed and maintain all necessary document
- Able to learn quickly and begin to exhibit ability to work independently on assignments as Well organized & detail oriented
Intern for 2 months - One Rule Construction LTD
(2018-05 - 2018-06)
Admin Administration
- Created Invoices & quotes
- Excellent with sage 50, filling, word, excel, access
- Responded to all Incoming and outgoing calls
- Used Microsoft office suite daily
