Riya Patel
GUEST SERVICE REPRESENTATIVE
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About
Hardworking and highly motivated professional with a strong background in customer service, quality analysis, and hospitality. Adept at adapting to various work environments, ensuring efficiency, and maintaining high standards of service. Proven ability to work independently and collaboratively to meet organizational goals
Experience
GUEST SERVICE REPRESENTATIVE - COMFORT INN - Sudbury, Canada
(2024-11)
- Greet and assist guests with check-ins, check-outs, and reservations efficiently.
- Handle customer inquiries and resolve issues to ensure a positive guest experience.
- Process payments, refunds, and maintain accurate transaction records.
- Ensure cleanliness and organization in the front desk and lobby areas.
- Assist in coordinating housekeeping and room quality checks.
CASHIER - KFC - Sudbury, Canada
(2023-09)
- Managed cash transactions and maintained an accurate cash drawer.
- Provided excellent customer service, addressing inquiries and resolving complaints.
- Ensured smooth and efficient checkout processes in a fast-paced environment.
QUALITY ANALYST - DIYA INDUSTRIES - Vadodara, Gujarat, India
(2021-06 - 2022-07)
- Conducted quality checks and provided feedback for product improvement.
- Developed test cases and prepared test data for quality assurance processes.
- Documented reports summarizing test activities and findings.
Education
BACHELOR OF SCIENCE - CHEMISTRY - S.F SCIENCE COLLEGE DABHOI GURU GOVIND UNIVERSITY (2021-06)
HIGH SCHOOL 12TH SCIENCE - SHREYANSH VIDYALAYA (2018-07)
SCHOOLING 10TH SSC - BHARAT VIDYALAYA SADHLI (2015-04)
