Key Skills
Customer Service (Phone, Email, Chat)
Problem Resolution & De-escalation
Data Entry & CRM Systems
Time Management & Multitasking
Remote Work Discipline
Microsoft server configuration 2012, 2016
&Microsoft Office/ Google
Fast Learner & Team Player
Work Experience
AZ driver (Forest City Staffing-Cambridge, ON)
Feb 2021 to Present
- .Presently working with Parrish & Heimbecker milling group as a Tankers shunt/ driver.
- Worked at Toyota Woodstock for 18 months as shunter and driver working with Loblaws and delivering freight all over GTA.
- A Good safety and driving record with a friendly, professional attitude .Thorough and accurate in all tasks and responsibilities.
E-Commerce & costumer support Manager (AK Boutique Cambridge, ON)
Oct 2019 to jan 2021
- Managed and maintained the brand’s website, ensuring products were updated accurately, content was current, and the site functioned smoothly to support online sales.
- Handled social media management across platforms, including posting product updates, promotions, and responding to customer inquiries to maintain brand presence and engagement.
- Provided end-to-end customer support by addressing customer questions, resolving issues, and handling complaints in a professional and timely manner.
- Processed online orders from confirmation to fulfillment, ensuring accuracy in order details and customer information.
- Coordinated shipping and logistics by arranging shipments, tracking deliveries, and liaising with couriers to ensure timely and accurate order fulfillment.
- Managed online customer communications via email, social media, and messaging platforms, ensuring a positive shopping experience and repeat business.
- Assisted with problem-solving across daily operations, including order discrepancies, delivery delays, website issues, and customer service challenges.
- Supported overall business operations by multitasking across administrative, customer-facing, and digital roles to ensure smooth day-to-day functioning of the brand.
Site Supervisor (Paragon Security-Mississauga)
Jan 2014 to Oct 2019
- Ensured smooth flow and operations of the front and back of the building, smooth flow of traffic
- Created, maintained and updated residential database on daily basis
- Responsible for access control, CCTV.
- Parking enforcement and reporting suspicious activities to Management.\
- Hired new staff and Implemented site training for newly hired security personnel on Standard Operation Procedures.
- Ensured protection of employees, assets and facilities.
- Ensured that all shifts, posts and positions are staffed with fully trained, qualified personnel at all times.
- Entrusted with handling confidential information and document..
- Ensured individuals are Verified and authorized before entry into private property
Line Cook KFC-Mississauga, ON
March 2017 to March 2018
- Prepare meals by reviewing recipe.
- Assembling, combining, and cooking ingredients according to recipes and maintaining a sanitary kitchen.
- Executes cold food production in accordance with standards of plating guide specifications.
- Clean work area, equipment, utensils, and dishes.
- Places and expedites orders.
