Robbie Gibbs

I am a fourth-year student at Ivey Business School pursuing an Honours Business Administration degree and an Honours Specialization in Health Sciences. I am keen on learning from others’ perspectives to expand my understanding of areas for innovation in the healthcare industry and how to combat the world's emerging health issues.

Surrey/White Rock Division of Family Practice, White Rock, BC Summer 2022

Project Lead

• Executed a 16-week contractual modernization project, digitizing ~3600 past patient charts into online records to transition the Peace Arch Maternity Clinic to an electronic medical records system and optimize efficiency in care
• Coordinated and managed the preparation of all charts from 2013-2022 while creating a timeline and effectively communicating time-sensitive goals to a team of 5 members

Medical Office Assistant 

• Managed daily clinic operations by preparing charts, processing 50+ patients, and responding to 60+ phone calls
• Maintained medical environment by sanitizing, stocking, and organizing exam rooms between 50+ patient visits
• Facilitated scheduling of patient screening, imaging, and laboratory appointments between the clinic and 30+ external medical facilities
• Applied advanced problem-solving skills to address 15+ daily complex patient inquiries in an empathetic manner, resulting in successful resolutions

Medical Office Assistant

• Arranged doctors’ schedules to accommodate clinic availability while managing and rooming 35+ patients
• Ensured confidentiality when managing patient records, processed medical billing and financial information, and booked 20+ patient appointments each shift

Barista

• Served 200+ customers daily, utilizing strong interpersonal skills to maintain a positive company image 
• Adapted customer service approach in specific instances to successfully accommodate diverse customer needs

Western University, Orientation Leader  Sept. 2020 - Sept. 2021

London, Canada

• Managed a team of 5 orientation leaders out of 400+ during a 2-week training and student orientation program
• Communicated 30+ updates from Orientation Staff to ensure the team was aware of their evolving tasks, responsibilities, and expectations
• Promoted 20+ campus events, hosted 5 campus tours and provided information regarding Western University courses, programs, and campus support resources to ensure incoming students felt psychologically safe