Roberto Macari

Resourceful Computer Engineering graduate with over four years of hospitality experience, combining strong technical skills with proven leadership in event management. Adept at team coordination, client service, and operational efficiency, seeking opportunities to leverage both hospitality expertise and engineering background in dynamic work environments.

Conference & Banqueting Supervisor - The Johnstown Estate

• Supervised daily operations, managing a team to provide exceptional event service
• Liaised with clients and function organizers to ensure all event details were executed to specification
• Oversaw training of staff, maintained inventory and ensured compliance with cash handling and sanitation procedures
• Addressed customer feedback and complaints with professionalism and efficiency

Conference & Banqueting Assistant - The Johnstown Estate

• Delivered high standards of customer service to conference and banqueting guests, ensuring all function requirements were met
• Assisted with set-up and service for various events, from corporate conferences to private celebrations
• Coordinated with other hotel departments to guarantee seamless guest experiences and prompt resolution of issues
• Maintained public areas and facilities, upholding safety and hygiene standards

Bachelor of Engineering - Computer Engineering - Technological University of the Shannon: Midlands