Personal Support Worker at Comfort Elite (2023-02 – 2026-05)
- Providing emotional support and helping residents feel safe and respected.
- Monitoring residents' physical and emotional well-being and reporting concerns.
- Assisting with crisis intervention and de-escalation of conflicts.
- Maintaining accurate documentation and progress notes.
- Working with social workers, nurses, and case managers to support residents' goals.
- Encouraging independence and helping residents access community resources.
- Ensuring a clean, safe, and supportive living environment.
ADMINISTRATOR at Mont-Pharma-Pharmaceutical (2023-03 – 2025-03)
- Oversee and coordinate all office administrative procedures, including the review and evaluation of new system.
- Managing communication channels (emails, phone calls, greet visitors.)
- Monitor and order office supplies, manage mail and deliveries and coordinate vendor relationships.
- Assisting customer with paying bills.
- Oversee the day to day functioning of the office, ensuring that administrative processes run smoothly.
- Making travel arrangements and preparing documents, presentation materials, and facilities for meetings.
- Handling and resolving customer queries.
- Manage complex calendars, coordinate internal and external meetings and monitor schedule changes.
- Increased sales by building strong, trust-based relationships with customers and providing excellent service.
- Handled customer inquiries, complaints, and returns with professionalism ensuring a positive client experience.
- Recognized as an excellent team member, consistently fostering a cooperative and supportive atmosphere in high-pressure environments, which contributed to team efficiency and morale.
- Resolved customer concerns effectively, utilizing strong problem-solving skills, ensuring timely conflict resolutions maintaining customer trust.
HUMAN RESOURCES OFFICER at Vubachikwe Gold Mine (2019-07 – 2022-09)
Key responsibility was to support the development and implementation of human resources strategies, building key working relationships with employees, ensuring top-level performance to continue corporate growth and increase revenue streams.
- Managing full cycle recruitment of all six branches, including job postings, screening, interviews, candidate selection, rejection and offers.
- Maintain accurate employee records and resolving employee relation matters.
- Assist Human resources manager and payroll manager to ensure accurate processing of employee payroll.
- Time management, organizing, planning, and accomplishing various tasks for optimal results.
- Ensuring the employees follow the companys security, health and safety procedures.
- Prepare and process employment agreements, onboarding documentation, and orientation schedules.
- Participated in various training and development programs.
