Robie Mutumba

Detail oriented Administrative Professional and certified Personal Support Worker with experience in office administration, client support, and compassionate care. Strong communication, organizational, and problem-solving skills with a proven ability to provide efficient administrative services and high-quality support to clients in diverse settings.

Personal Support Worker at Comfort Elite (2023-02 – 2026-05)

• Providing emotional support and helping residents feel safe and respected.
• Monitoring residents' physical and emotional well-being and reporting concerns.
• Assisting with crisis intervention and de-escalation of conflicts.
• Maintaining accurate documentation and progress notes.
• Working with social workers, nurses, and case managers to support residents' goals.
• Encouraging independence and helping residents access community resources.
• Ensuring a clean, safe, and supportive living environment.

ADMINISTRATOR at Mont-Pharma-Pharmaceutical (2023-03 – 2025-03)

• Oversee and coordinate all office administrative procedures, including the review and evaluation of new system.
• Managing communication channels (emails, phone calls, greet visitors.)
• Monitor and order office supplies, manage mail and deliveries and coordinate vendor relationships.
• Assisting customer with paying bills.
• Oversee the day to day functioning of the office, ensuring that administrative processes run smoothly.
• Making travel arrangements and preparing documents, presentation materials, and facilities for meetings.
• Handling and resolving customer queries.
• Manage complex calendars, coordinate internal and external meetings and monitor schedule changes.
• Increased sales by building strong, trust-based relationships with customers and providing excellent service.
• Handled customer inquiries, complaints, and returns with professionalism ensuring a positive client experience.
• Recognized as an excellent team member, consistently fostering a cooperative and supportive atmosphere in high-pressure environments, which contributed to team efficiency and morale.
• Resolved customer concerns effectively, utilizing strong problem-solving skills, ensuring timely conflict resolutions maintaining customer trust.

HUMAN RESOURCES OFFICER at Vubachikwe Gold Mine (2019-07 – 2022-09)

Key responsibility was to support the development and implementation of human resources strategies, building key working relationships with employees, ensuring top-level performance to continue corporate growth and increase revenue streams.

• Managing full cycle recruitment of all six branches, including job postings, screening, interviews, candidate selection, rejection and offers.
• Maintain accurate employee records and resolving employee relation matters.
• Assist Human resources manager and payroll manager to ensure accurate processing of employee payroll.
• Time management, organizing, planning, and accomplishing various tasks for optimal results.
• Ensuring the employees follow the companys security, health and safety procedures.
• Prepare and process employment agreements, onboarding documentation, and orientation schedules.
• Participated in various training and development programs.

Bachelor Of Social Science Honours Degree in Human Resources Management – Great Zimbabwe University (2019-07)

CERTIFICATE IN PERSONAL SUPPORT WORKER – Montreal, QC (2023-01)

CERTIFICATE IN SECURITY – Montreal, QC (2023-01)