Roisha S

Professional client service specialist with 4+ years of experience in luxury beauty, retail, and wellness environments. Skilled in front desk operations, appointment scheduling, customer relations, administrative support, and creating welcoming client experiences. Strong background in managing bookings, handling client communications, supporting daily operations, and delivering high-quality service in fast-paced settings. Known for professionalism, organization, and attention to detail.

Independent Nail Technician & Client Service Specialist at Self-Employed (2023-01 – Present)

• Provide professional nail services while maintaining a welcoming and high-quality client experience
• Manage appointment scheduling, client communication, inventory, and daily business operations
• Build and maintain strong client relationships through personalized service and professionalism
• Handle payments, bookings, and social media marketing for a growing home-based studio
• Maintain high hygiene and sanitation standards while ensuring client satisfaction

Beauty Supply Associate at CosmoProf (2022-01 – 2024-12)

• Delivered elevated customer service and cultivated strong client relationships
• Assisted with onboarding, training, and recruitment across multiple store locations
• Prepared sales reports and administrative documentation for head office
• Supported team operations while helping achieve store sales goals

Front Desk Coordinator Nail / Laser Technician at Vixen Nails and Spa (2020-01 – 2022-12)

• Managed appointment scheduling, client check-ins, phone inquiries, and front desk operations
• Provided exceptional customer service while maintaining a welcoming spa environment
• Assisted clients with service recommendations, retail purchases, and booking coordination
• Performed nail and laser services while promoting client comfort and satisfaction
• Supported daily spa operations and maintained cleanliness and organization throughout the workspace

Onboarding & Training Manager at Rudsak (2015-01 – 2019-12)

• Delivered elevated customer service and cultivated strong client relationships
• Assisted with onboarding, training, and recruitment across multiple store locations
• Prepared sales reports and administrative documentation for head office
• Supported team operations while helping achieve store sales goals

Diploma in Advanced Medi-Spa Therapist – International Beauty Institute (2024-01)

Certification in Laser Technician – International Beauty Institute (2024-01)

License in Nail Technician – International Beauty Institute (2018-01)

Ontario Secondary School Diploma – St.

Francis Xavier Secondary

School (2010-01)