Rokhaya S

Administration and Accounting Technician with over 5 years of experience in customer service, administrative support, and financial operations.

Experience in accounts payable, financial analysis, file management, fraud prevention, and claims processing. Recognized for strong organizational skills, attention to detail, professionalism, and the ability to learn quickly.

Administration Technician – Accounts Payable - Centre de santé Inuulitsivik

(2024-05)

• Verification and processing of supplier invoices
• Preparation of payments (cheques, wire transfers, and EFT)
• Reconciliation of supplier account statements
• Analysis of period-end accruals and assignment of budget codes
• Validation of GST/QST taxes
• Participation in monthly closings and preparation of financial reports
• Collaboration with various departments for approvals

Banking Fraud Agent - Banque TD

(2021-01 - 2023-11)

• Handling calls related to banking fraud
• Analysis and opening of fraudulent claims
• Securing client accounts and preventing risks
• Data entry and updating of information in internal systems

Customer Service Agent - Financière Sun Life

(2020-01 - 2021-12)

• Processing of medical and dental claims
• Collaboration with healthcare professionals
• Informing and guiding clients regarding their insurance products

Customer Service Agent - Uniban Assurance

(2018-01 - 2019-12)

• Handling calls from individuals and insurance companies
• Coordination of automotive repair files
• Completion of administrative tasks: invoicing, follow-ups, and document control

Bachelor's Degree - Accounting Sciences - Université du Québec à Montréal (UQAM)

Certificate - Management - Université du Québec à Montréal (UQAM)