Romil Luthra

To obtain a position as a AUTOMOTIVE SERVICE MANAGER where I may utilize my strong leadership skills and training to achieve company goals such as increasing profitability and improving customer experience. Willing to relocate to: Brampton, ON - Caledon, ON - Mississauga, ON

Automotive Service Manager - Canadian Tire - Brampton, ON

(2015-05)

Manage operations by ensuring exceptional performance and customer satisfaction.

• Responding to issues such as service inquiries, problem resolution.
• Handling customer escalations and all customer relations issues.
• Writing reports and business correspondence.
• Relaying information in a concise and clear manner.
• Managing customer expectations.
• Building customer relationships and loyalty.
• Quickly researching and investigating issues that concern a customer.
• Managing customer service teams, processes, and polices.
• Creating work schedules.
• Conducting visual observations of how staff speak to customers.
• Allocating staff resources.
• Preparing daily, weekly, and monthly reports for senior managers.
• Coaching and developing team members in soft skills.
• Assessing the customer service department's operational performance against set targets.
• Promoting products and services.

Certificate Of Apprenticeship - Automotive Service Technician - Mohawk College (2003 - 2006)