Connected Services Program Manager - VOLKSWAGEN GROUP CANADA - Ajax, ON
(2025-02 - 2026-01)
Serve as the sole program lead for Volkswagen Canada's Connected Vehicle and Digital Services initiatives, overseeing all aspects of connected mobility strategy and execution.
- Manage multi-million-dollar programs integrating telematics, in-car apps, and cloud connectivity platforms (Azure, AWS) to enhance driver experience, safety, and data intelligence.
- Act as the primary liaison between Canadian operations and global engineering teams, aligning market requirements with international product roadmaps.
- Spearhead deployment of over-the-air (OTA) updates, remote diagnostics, and predictive maintenance capabilities for Volkswagen vehicles nationwide.
- Direct cross-functional Agile delivery efforts using Scrum methodologies to accelerate feature releases and improve operational efficiency.
- Manage translation and localization of connected services, interfaces, and communications into French-Canadian, ensuring accuracy and compliance with market standards.
- Develop performance analytics dashboards to monitor feature adoption, service uptime, and customer engagement across the connected ecosystem.
- Drive collaboration across IT, cybersecurity, legal, compliance, and marketing to ensure privacy, data security, and regulatory compliance.
- Manage vendor relationships and service integrations, ensuring milestones are delivered on time and within budget.
- Act as a digital transformation leader, fostering innovation and continuous improvement across the organization.
Scrum Master & Project Manager - RBRO SOLUTIONS INC. - Markham, ON
(2021-05 - 2024-03)
- Led delivery of enterprise document management and workflow automation projects for law, finance, and accounting clients.
- Introduced Agile frameworks that improved sprint velocity and cross-team collaboration across distributed teams.
- Oversaw project lifecycles from initiation to close, managing budgets up to $7M and schedules up to 6 years.
- Implemented governance standards, reporting dashboards, and performance metrics that increased delivery predictability and client satisfaction.
- Facilitated Scrum ceremonies, coached teams, and removed impediments to maintain focus and momentum toward deliverables.
Project Manager & Scrum Master - MULTI-HEALTH SYSTEMS INC. - Toronto, ON
(2012-05 - 2020-08)
- Managed large-scale software and web-based assessment development projects within clinical, educational, and talent management domains.
- Directed cross-functional teams of up to 24 members, driving efficiency improvements averaging 10% across major initiatives.
- Developed comprehensive project documentation, including charters, budgets, schedules, and risk assessments.
- Collaborated with IT, QA, UX, and business stakeholders to ensure quality and timely delivery of software releases.
- Oversaw Salesforce, ERP (NetSuite, Dynamics 365), and cloud migration projects totaling over $10M in value.
Production Coordinator - MULTI-HEALTH SYSTEMS INC. - Toronto, ON
(2009-11 - 2012-05)
Data Collection Coordinator - MULTI-HEALTH SYSTEMS INC. - Toronto, ON
(2007-03 - 2009-05)
